bakerstreet
Member
Just some information for those people who may have used this facility in the past.
This will only affect those who still pay with an Oyster card rather than contactless. Those using contactless will probably never have used this facility.
Background
For a number of years, it has been possible to obtain a TfL refund in such cases of a maximum fare being charged, or some other overcharging issue, or to receive a service delay refund, credited to your Oyster Web account.
This is useful because a refund made back to your oyster card itself, rather than to the Oyster online web account, must be “collected“ from the gate line within between three to four days of the refund being processed.
If the refund is not collected in that time, the refund is no longer available to collect from the gate line, and will not appear again (unlike some other payments to the Oyster card, which do re-queue I believe after the next touch).
You would need to apply again for this refund.
When you next top up your Oyster online, the amount in your Oyster Web account will be deducted from the amount you need to pay for the top up.
Now, the only options are
– a refund back to your oyster card, needing to be collected within 3 to 4 days
– a refund back to your bank account, you’ll need to supply sort code and account number on each occasion.
Hope this is of some use to somebody.
This will only affect those who still pay with an Oyster card rather than contactless. Those using contactless will probably never have used this facility.
Background
For a number of years, it has been possible to obtain a TfL refund in such cases of a maximum fare being charged, or some other overcharging issue, or to receive a service delay refund, credited to your Oyster Web account.
This is useful because a refund made back to your oyster card itself, rather than to the Oyster online web account, must be “collected“ from the gate line within between three to four days of the refund being processed.
If the refund is not collected in that time, the refund is no longer available to collect from the gate line, and will not appear again (unlike some other payments to the Oyster card, which do re-queue I believe after the next touch).
You would need to apply again for this refund.
When you next top up your Oyster online, the amount in your Oyster Web account will be deducted from the amount you need to pay for the top up.
Now, the only options are
– a refund back to your oyster card, needing to be collected within 3 to 4 days
– a refund back to your bank account, you’ll need to supply sort code and account number on each occasion.
Hope this is of some use to somebody.