I was just blocked from travelling from Waterloo to Wandsworth Town on a Cambridge to London super off peak travelcard (GA only).
The gates on 21-22 wouldn’t accept my ticket, and the barrier staff (all 3 of them) were insistent that I couldn’t travel between 4 and 7pm as I had a ‘super off peak ticket’. Any attempt at explaining that this referred to the journey to/from London fell on predictably deaf ears.
Sadly the ticket office then backed them up, telling me that this is what they’ve been told by management, and just giving me a typical complaint form.
I’m right to be fairly annoyed by this, am I not? What would be the best course of action to hopefully prevent this happening again?
The gates on 21-22 wouldn’t accept my ticket, and the barrier staff (all 3 of them) were insistent that I couldn’t travel between 4 and 7pm as I had a ‘super off peak ticket’. Any attempt at explaining that this referred to the journey to/from London fell on predictably deaf ears.
Sadly the ticket office then backed them up, telling me that this is what they’ve been told by management, and just giving me a typical complaint form.
I’m right to be fairly annoyed by this, am I not? What would be the best course of action to hopefully prevent this happening again?