No trains London bound on Sidcup line due to points failure between Dartford and Crayford. Using Oyster to get to East Croydon for 1133 to Polegate on Advance. Not yet at London Bridge after circulating via Dartford. Disturbingly the disruption is not showing on NRE. Hope Southern staff are ok with this.
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Update: straight onto a FCC at London Bridge so no chance to speak to SE staff there.
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Fail at East Croydon. Explained story. Not our problem. You'll have to get a new ticket and claimback off Southeastern. Didn't even look at Oyster to verify journey. Bought new ticket because I couldn't afford to argue for hours.
Will be writing strong letter. Have name of clerk who refused to endorse ticket.
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Update: straight onto a FCC at London Bridge so no chance to speak to SE staff there.
--- old post above --- --- new post below ---
Fail at East Croydon. Explained story. Not our problem. You'll have to get a new ticket and claimback off Southeastern. Didn't even look at Oyster to verify journey. Bought new ticket because I couldn't afford to argue for hours.
Will be writing strong letter. Have name of clerk who refused to endorse ticket.