Thameslink e-tickets

Discussion in 'Fares Advice & Policy' started by radamfi, 4 Sep 2019.

  1. radamfi

    radamfi Established Member

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    The barriers at City Thameslink are advertising mobile tickets.

    It appears you can get e-tickets from City Thameslink to:

    St Albans
    Luton Airport Parkway
    Luton
    Bedford
    Stevenage

    but not to:

    Gatwick Airport
    Flitwick
    Hitchin
    Peterborough
    Harpenden
    Leagrave
     
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  3. Hadders

    Hadders Established Member

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    Advertising all over the barriers at Stevenage as well.

    No good if you want a travelcard though and I wonder whether an e ticket from Stevenage to London Terminals would be accepted on the Underground between Kings Cross St Pancras and Moorgate....
     
  4. causton

    causton Established Member

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    Never mind that, you'd have enough trouble using an e-ticket at Moorgate if you'd come off a Great Northern train I reckon as the barriers are LU operated!
     
  5. Wallsendmag

    Wallsendmag Established Member

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    Definitely not
     
  6. Hadders

    Hadders Established Member

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    So less validity than paper ticket then....
     
  7. gazthomas

    gazthomas Established Member

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    That's the whole point. All about revenue maximisation for them rather than convenience for passengers!
     
  8. Wallsendmag

    Wallsendmag Established Member

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    It’s not National Rail that is the problem here.
     
  9. gazthomas

    gazthomas Established Member

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    Does that exist? Do you mean ATOC? Probably, pushed by their own self interest and the enthusiasm of such things by the Dft.
     
  10. Wallsendmag

    Wallsendmag Established Member

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    There are two Networks involved National Rail and A N Other which is holding the whole smart ticketing bandwagon up
     
  11. causton

    causton Established Member

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    I think it could be implied, and I know it is a big stretch ;) that it is the fault of London Underground/TfL...
     
  12. sheff1

    sheff1 Established Member

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    Par for the course with e-tickets it would seem.
     
  13. alistairlees

    alistairlees Established Member

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    No. There’s no general intention for eTickets to have reduced rights when compared to paper tickets. There have been some system implementations that have caused this to happen, but they shouldn’t have. And there are some geographies where other parties don’t support barcodes, so it’s questionable whether eTickets should be enabled for those flows.
     
  14. Hadders

    Hadders Established Member

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    Quite. E-tickets shouldn't be offered where it results in less validity for the same price which is generally the case on the GN route into Kings Cross, Moorgate etc due to the inter-availability section.
     
  15. yorkie

    yorkie Administrator Staff Member Administrator

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    It would be valid.

    As to whether or not it would be accepted, that can be put to the test, by purchasing and using them and/or by sending an FOI to LU/TfL asking them if they have arranged for appropriate training to gateline staff.

    An e-ticket is merely a medium; it is not a product, and as Roger Ford said back in 2005, "What counts is the message, not the medium."
     
  16. JonathanH

    JonathanH Established Member

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    Barcode readers have appeared at Victoria as well so perhaps mobile tickets are coming to Southern as well as Thameslink.
     
  17. radamfi

    radamfi Established Member

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    I can buy an e-ticket from Gatwick to Brighton, but why not from Gatwick to St Pancras?
     
  18. alistairlees

    alistairlees Established Member

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    ETickets are not available for cross London journeys. Because TfL won’t accept them.
     
  19. Hadders

    Hadders Established Member

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    I noticed that the Thameslink e-ticket advertising that was plastered all over the gate line at Stevenage station was removed a couple of weeks ago shortly after going up.

    I suspect it was because very few e-tickets would be able to be used from Stevenage given he number of passengers that could change to the Underground inter-available section.
     
  20. radamfi

    radamfi Established Member

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    I notice you can no longer buy e-tickets from St Albans to City Thameslink either.
     
  21. Hadders

    Hadders Established Member

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    Probably the same reason - the ticket would be issued to London Thameslink which allows exit at Farringdon which is a London Underground controlled station where e-tickets aren’t accepted.

    Typical of GTR to launch and advertise something without think it through properly....
     
  22. 717001

    717001 Member

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    Does that matter if journey is on a direct train?

    I tried putting Stevenage to Moorgate on TL website and it offered a London Terminals e-ticket
     
  23. Hadders

    Hadders Established Member

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    That ticket is valid on the Underground between Kings Cross St Pancras and Moorgate so it would be interesting to see what would happen if you tried to use it that way.
     
  24. alistairlees

    alistairlees Established Member

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    The obvious journeys at most timed of the day are by direct Thameslink train without travelling on TfL, as you say. But the ticket is also valid on London Underground between London Bridge and St Pancras. And there are times when the core is closed and a journey must be completed by tube anyway. In these cases an eTicket would not be accepted by TfL, and the customer would be left with a product that they had paid for but could not fully use. So definitely best to withdraw this fulfilment type for these flows. It was probably just a mistake in the first place.
     
  25. 717001

    717001 Member

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    A Stevenage London Terminals ticket is valid directly to Moorgate via Finsbury Park on GN services, so would need to be accepted at gateline controlled by TfL anyhow. The question is - as mentioned by others - are the staff briefed and will they accept it? Will enquire next week when I'm there, if no-one else gets confirmation in the meantime.
     
  26. trevmonk

    trevmonk Member

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    I did manage to buy an e-ticket from the Omio site with an origin of St Albans. When I arrived at the unattended gateline at the Platform 4 entrance I realised there were no readers. After walking round to the main entrance I managed to get a reader to work after being directed to a specific one.

    Changing at West Hampstead Thameslink there were no readers at all there and I had to be let out by a member of staff. I was due to continue via London Overground from the other West Hampstead station, which although newly refurbished also lacked any barcode readers. Luckily I was stopping short and didn't continue but imagine would have had similar problems at my originally intended final destination.

    Incidentally, I did notice the new West Hampstead Overground foyer sports a very fancy large TVM which I haven't seen elsewhere. It offers a ticket buying wizard, tickets from other station, tickets from AND to boundary zones, full Oyster functions etc, etc. Picture attached. PhotoPictureResizer_191006_001538154_crop_1737x2709.jpg
     
  27. bubieyehyeh

    bubieyehyeh Member

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    Yesterday Chiltern offered me a e-ticket between my local southern branded station south of gatwick, to gatwick, I opted for paper.

    GTR are well aware there are flows where they have introducted smartcard tickets where not all operators accept their smartcard. However GTR will happily sell you a ticket on the key, but they know it has potential for issues, since they say in their FAQ you can't use in on non-GTR trains, e.g. London overground. It even odder since if the smartcard ticket is a travelcard then you can use it on London overground, but if it isn't a travelcard you can't (it valid but not accepted, when pressed), so it implies LO can read the smartcards. I've sent a query to LO about it, but it been over a month and no reply at all.
     
  28. bubieyehyeh

    bubieyehyeh Member

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    They have those machines at Shepherds Bush overground also.
     
  29. CyrusWuff

    CyrusWuff Established Member

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    That's the latest version of the erstwhile Worldline (formerly Shere) FASTticket machines that have been around since the mid-90s.

    I know that Chiltern had them at Bicester Village and Oxford Parkway (at least) from opening in October 2015 until they switched TVM suppliers from Worldline to Flowbird (formerly Parkeon). Most of the fleet comprised of the older models with smaller monitors, however.
     
  30. Joe Paxton

    Joe Paxton Established Member

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    Anyone have a clue on when Southeastern might start enabling e-tickets on their routes?

    (Yes, I can foresee the HS1/Thameslink core problem too!)
     
  31. Wallsendmag

    Wallsendmag Established Member

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    For day tickets the focus seems very much to be on ITSO rather than e-Tickets.
     

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