Aictos
Established Member
- Joined
- 28 Apr 2009
- Messages
- 10,403
The old setup where GN Control was based at Kings Cross with the Kings Cross signallers actually worked as you had the local knowledge now everything is at Three Bridges some of that knowledge has been lost as you probably have some controllers who have no knowledge at all of services on the GN so while they may think they are doing well, in reality they are doing awful which shows.
The best thing that they should have done was to have the former TL/SN/GX controls migrated to Three Bridges with their respective social media desks and have the former GN control migrated to York with their respective social media desk.
Yes I know it means having two control locations but as York will eventually take over both Kings Cross and Peterborough signalling areas it would make sense to migrate GN control there instead of Three Bridges.
It's this dumb migration that is causing all those issues as before if a WGC to MOG service had to run fast for example, the signallers and control were in the same room so communications were not a problem however as you have signallers in Kings Cross and control now in Three Bridges it takes time for communications to get though in time which is why I believe service recovery isn't as good as it could be.
The best thing that they should have done was to have the former TL/SN/GX controls migrated to Three Bridges with their respective social media desks and have the former GN control migrated to York with their respective social media desk.
Yes I know it means having two control locations but as York will eventually take over both Kings Cross and Peterborough signalling areas it would make sense to migrate GN control there instead of Three Bridges.
It's this dumb migration that is causing all those issues as before if a WGC to MOG service had to run fast for example, the signallers and control were in the same room so communications were not a problem however as you have signallers in Kings Cross and control now in Three Bridges it takes time for communications to get though in time which is why I believe service recovery isn't as good as it could be.