Out of curiosity what was the stock of the TPE train used? If it was a MK5A, then the guard is not permitted to stop the dispatch procedure once this has started unless absolutely necessary.
If the door close button has been pressed before the passengers of the Northern service have even stepped onto the platform, the guard has no control over the doors anymore except their own local door.
The guard has full control of the 185 however.
You really wouldn’t get far with that one.
From the company perspective (rightly or wrongly) the guard carried out the correct procedures as per the company training, guidelines and dispatch procedure.
If the door close button has been pressed before the passengers of the Northern service have even stepped onto the platform, the guard has no control over the doors anymore except their own local door.
The guard has full control of the 185 however.
If I worked in HR for TPE, I would be suggesting to that guard that a customer-facing job was perhaps not for them.
You really wouldn’t get far with that one.
From the company perspective (rightly or wrongly) the guard carried out the correct procedures as per the company training, guidelines and dispatch procedure.