Ticketing & journey planning advice during SWR strike action

Discussion in 'Fares Advice & Policy' started by yorkie, 21 Nov 2019.

  1. yorkie

    yorkie Administrator Staff Member Administrator

    Messages:
    44,636
    Joined:
    6 Jun 2005
    Location:
    Yorkshire
    Note: this thread is to discuss ticketing and journey planning queries only.

    Service information pages:

    Network Map:

    FAQs:

    I have an Advanced Purchase ticket but my booked train isn't running?
    What if I choose to start or end my journey at a different station to that on my ticket?
    Can I use my ticket on other train operators and local bus routes?
    Island Line:

    Delay Repay (or choosing not to travel):
     
  2. Registered users do not see these banners - join or log in today!

    Rail Forums

     
  3. TubeMapCentral

    TubeMapCentral Member

    Messages:
    103
    Joined:
    20 Mar 2018
    Are fares Weymouth to London valid via Newbury?
     
  4. yorkie

    yorkie Administrator Staff Member Administrator

    Messages:
    44,636
    Joined:
    6 Jun 2005
    Location:
    Yorkshire
    Yes Weymouth to London is valid via Castle Cary / Newbury under normal circumstances (traceable on maps WO+WE)

    (without needing to consider whether or not additional rights are in place as a result of the disruption, and of course the fact that any company in a position to assist a customer who would otherwise be stranded is obligated to do so under the National Rail Conditions of Travel)
     
  5. JB_B

    JB_B Member

    Messages:
    804
    Joined:
    27 Dec 2013
    I think Weymouth to London tickets are now all routed either via Westbury or via Southampton (which is generally cheaper.)

    I don't think the via Southampton tickets would normally be valid via Newbury - obviously it would be sensible to accept them during disruption.
     
  6. yorkie

    yorkie Administrator Staff Member Administrator

    Messages:
    44,636
    Joined:
    6 Jun 2005
    Location:
    Yorkshire
    In a worst case scenario, a "via Southampton" ticket could be excessed to "via Newbury" by the on-train staff, priced at the full difference (for singles) or half the difference (for returns), if ticket acceptance is NOT in place and if it is possible to make the journey via Southampton.

    If it is impossible to travel via Southampton, then under the NRCoT, travel must be allowed via Westbury/Castle Cary/Newbury at no additional cost.
     
  7. embers25

    embers25 Established Member

    Messages:
    1,432
    Joined:
    16 Jul 2009
    Worth noting that the last couple of strikes the ticket acceptance on GWR from Exeter to London has been in place and yet Exeter St Davids have point blank refused to sell tickets to London routed on SWR and they insist that only advances already bought are valid on GWR, not walk up tickets. This opinion was also supported by the station manager on me protesting several times, so don't expect miracles and expect gateline staff to not be too welcoming either. On train was fine however!
     
  8. Mag_seven

    Mag_seven Established Member

    Messages:
    5,368
    Joined:
    1 Sep 2014
    Location:
    here to eternity
    These links are all returning "404 Error".

    Re any inter availability to/from Paddington on GWR it is worth noting that Paddington is closed on 24th and 27th December and the printed publicity from GWR indicates, for example, that if you are travelling from Exeter to London you should consider using SWR to Waterloo and if you are travelling from Slough to London you should consider travelling to Windsor and using SWR from Windsor to Waterloo. It also states that on these dates SWR will be operating "additional trains" between Reading and Waterloo!
     
  9. daveshah

    daveshah Member

    Messages:
    74
    Joined:
    1 Sep 2018
  10. Bill Badger

    Bill Badger Member

    Messages:
    257
    Joined:
    28 Nov 2008
    The curtailment of evening services is particularly annoying and is going to affect a lot of people's Christmas plans, mine included. Might just be able to catch the last trains between 22.30-23.00 after a show or concert, but aren't going to risk it with no safety net to fall back on. Last train from Basingstoke to Farnborough at 20.54 is very early too, though can go later if double back via Woking, which I can't see being an issue given the circumstances, even if not officially permitted.
     
  11. embers25

    embers25 Established Member

    Messages:
    1,432
    Joined:
    16 Jul 2009
    Despite SWR saying on their website that Cranbrook and Pinhoe would have trains, they won't. Whilst I understand during the day the turnround time is too tight during the day, the 0510 from Exeter has no reason not to stop as it runs fast to Honiton instead and then sits there for 10 minutes waiting for its normal departure time as if it had stopped. It did this last strikes and some days it stopped at all stops despite the timetable but you couldn't guarantee it. What's more stupid is that not only can it stop, it would also save 2 unnecessary replacement buses. Very bizarre and creating inconvenience for no reason.
     
  12. Goldfish62

    Goldfish62 Established Member

    Messages:
    3,458
    Joined:
    14 Feb 2010
    The Reading line is the standard 2tph off peak service pattern as per previous strikes, but the real shocker is that the last train from Waterloo is at 22.20 instead of 23.50. That makes it impossible for anyone going to the theatre in London.

    Personally I'd have preferred an hourly service during the middle of the day in order to provide something later at night.
     
  13. maxbarnish

    maxbarnish Member

    Messages:
    107
    Joined:
    3 Oct 2017
    I entirely agreed and let SWR know about this after the last strike - on the last occasion, there was 15 minutes unnecessary dwell time at Yeovil Junction.
     
  14. maxbarnish

    maxbarnish Member

    Messages:
    107
    Joined:
    3 Oct 2017
    I am surprised by this - never had issues at Exeter before. One potential solution is to buy the SWR routed ticket online and collect on arrival. Once the ticket is already bought, the route will be permitted.
     
  15. HantsExile

    HantsExile Member

    Messages:
    13
    Joined:
    22 Jun 2018
    I'm confused. When the strike was announced - and since then - it was said that there would be no industrial action on Election Day Dec 12th. But the latest strike timetable from SWR runs from Dec 2nd to 20th with no reference to something different happening on the 12th. Am I missing something? Or has there been a change?
     
  16. Starmill

    Starmill Events Co-ordinator

    Messages:
    13,525
    Joined:
    18 May 2012
    Location:
    Manchester
    A train at 2220 on a strike day is quite an incredibleachievement. On Northern strike days, most routes had final services before 1600, and nearly nowhere had departures after 1900. On one occasion the final service on a Saturday from Manchester to local stations on the Styal line was the 1414.
     
  17. Goldfish62

    Goldfish62 Established Member

    Messages:
    3,458
    Joined:
    14 Feb 2010
    Not if you consider that the last train has been 2350 during previous strikes. The level of service provided during SWR strikes bears no comparison with the pitiful coverage during Northern strikes.
     
  18. Starmill

    Starmill Events Co-ordinator

    Messages:
    13,525
    Joined:
    18 May 2012
    Location:
    Manchester
    This is very true. I am very surprised that SWR attempted to replicate the normal timetable.
     
  19. Kite159

    Kite159 Veteran Member

    Messages:
    13,507
    Joined:
    27 Jan 2014
    Location:
    West of Andover
    Hopefully the timetable for the Sunday will come out sooner rather than later, to see if I need to drive somewhere closer to London (due into Euston at 21:10, so if the 22:15 service was running it would be good, otherwise it will be a trip via Reading getting back into Basingstoke for around midnight unless I can pull off a 28 minute connection from Euston to Paddington)
     
  20. Joe Paxton

    Joe Paxton Established Member

    Messages:
    1,796
    Joined:
    12 Jan 2017
    This is a fair question. The RMT announcement makes clear that Thursday 12 December is not a strike day.

    My guess - and it's just a guess - is that SWR have decided it would be simpler to treat this day as a strike day too. One can perhaps imagine that the stock might not all be ready for a normal day's service, so it'd be better not to promise such a thing. Perhaps it's also about messaging and expectation management.

    It must be said that the 'RMT Industrial Action' page on the SWR website is singularly useless in that it doesn't even provide the dates of the strike (that's leaving aside the issue of the 12 December). The only clue on that page as to the date the strike begins is the text next to the map, which states "RMT strike service for Monday to Friday, 2 to 20 December".
     
  21. Joe Paxton

    Joe Paxton Established Member

    Messages:
    1,796
    Joined:
    12 Jan 2017
    My feeling, as a layperson, is that the strike service may become more and more streched as the days pass. The level of service SWR managed to attain during previous strike days might be a bit if a misleading indicator as to what they might manage this time. But mine are nothing more than the musings of an outsider!
     
  22. RailMad

    RailMad New Member

    Messages:
    1
    Joined:
    8 Jan 2019
    SWR have since confirmed that they are running a strike-timetable on 12th Dec.
     
  23. kristiang85

    kristiang85 Member

    Messages:
    273
    Joined:
    23 Jan 2018
    Whilst I understand logistically the reasons behind this, does this mean some guards get paid to effectively do nothing given there are only half the trains? Which is another kick in the teeth for passengers who have been told they are due absolutely nothing from the disruption.
     
  24. Goldfish62

    Goldfish62 Established Member

    Messages:
    3,458
    Joined:
    14 Feb 2010
    Yes, I agree. In previous strikes there has been a mix of cancellations due to no staff and additional services, presumably due to guards turning up for work.

    I wouldn't be surprised if the pattern is more exagerated this time round. RMT are no doubt hoping the length of the action and time of year will prove too much for many contingency guards, while SWR are probably hoping that some guards won't want to lose a month's pay at the most expensive time of year.
     
    Last edited: 29 Nov 2019
  25. infobleep

    infobleep Established Member

    Messages:
    9,099
    Joined:
    27 Feb 2011
    Recently I went to a concert in Basingstoke and had to get a rail replacement bus due to engineering works. The journey planner suggested going via Woking to reach Farnborough was valid via this bus. So on that basis I don't see any issues.
     
    Last edited: 28 Nov 2019
  26. infobleep

    infobleep Established Member

    Messages:
    9,099
    Joined:
    27 Feb 2011
    I believe the equivalent of their basic salery is being funded via alternative means. Obviously that wouldn't cover overtime.

    Although the guards are not striking on 12 December, the rolling stock won't be in the right place to run a normal service. There will be rolling stock in some of the sidings, e.g. Guildford, so maybe they can run additional services that day, as guards will need to be in. No idea if such a thing is possible from a diagramming point of view but they have run additional services where possible during actual strikes so it should be possible to run some.

    The strike timetable will lead to the leaf fall timetables coming to a premature end, as trains via Cobham will be departing at x37. Currently they depart earlier to take into account the leaf fall season. I imagine other lines with leaf fall changes are the same.

    There is still no mention of the Guildford to Farnham route and only Guildford to Ascot, despite the fact there are now 14 times as many services between Guildford and Farnham as there are Guildford and Ascot. Trains serving line via Cambley now mostly starts from Aldershot rather than Guildford.

    The SWR poster stands say the strike is for 28 days but both LBC and The Evening Standard have said 27 days. I've not counted the dates up myself to see who is correct.
     
  27. Dibbo4025

    Dibbo4025 Member

    Messages:
    28
    Joined:
    21 Mar 2018
    27 days of strike but swr are including the 12th since they're not planning on running a normal service that day
     
  28. alistairlees

    alistairlees Established Member

    Messages:
    1,318
    Joined:
    29 Dec 2016
    There are 27 days of strike in December; and one day in January. So 28 in total.

    Every day in December is a strike day except
    1st
    12th
    25th
    26th
     
  29. infobleep

    infobleep Established Member

    Messages:
    9,099
    Joined:
    27 Feb 2011
    Thanks for confirming that. So 28 it is and not 27p as reported by the media.
     
  30. [.n]

    [.n] Member

    Messages:
    379
    Joined:
    8 Apr 2016
    No,its still 27 - count again
     
  31. alistairlees

    alistairlees Established Member

    Messages:
    1,318
    Joined:
    29 Dec 2016
    https://www.rmt.org.uk/news/rmt-announces-27-days-of-strike-action-on-swr/

    According to the RMT's own website, it's 27 days "in December" (in paragraph 1), though the page title and URL simply state "27 days". The RMT article then repeats "27 days" (with mentioning December) further down.

    The instructions to members are to strike on the days listed at the bottom of the page. They are:
    2nd to 11th December inclusive (10 days)
    13th to 24th December inclusive (12 days)
    27th December to 1st January inclusive (6 days).

    Adding these up I get to the total of 28 days.
     

Share This Page