Note: this thread is to discuss ticketing and journey planning queries only.
Service information pages:
Network Map:
FAQs:
I have an Advanced Purchase ticket but my booked train isn't running?
What if I choose to start or end my journey at a different station to that on my ticket?
Can I use my ticket on other train operators and local bus routes?
Island Line:
Delay Repay (or choosing not to travel):
Service information pages:
Network Map:
FAQs:
- https://www.southwesternrailway.com/plan-my-journey/rmt-industrial-action/frequently-asked-questions (selected answers reproduced below).
I have an Advanced Purchase ticket but my booked train isn't running?
If you have an advanced purchase ticket for an SWR train which is no longer running please use another SWR service which will get you to your destination at a similar time. On some routes, your ticket may be accepted by an alternative operator, please see the question 'Can I use my ticket on other train operators and TfL bus routes?' for more information. If no suitable trains are running and you decide not to travel, you may obtain a full refund from your point of purchase with no administration fee.
What if I choose to start or end my journey at a different station to that on my ticket?
If you hold a monthly or longer season ticket your ticket may be used from/to another station on the same line of route as the original ticket. This only applies to SWR services.
Can I use my ticket on other train operators and local bus routes?
We've arranged for you to be able to use your tickets, at no extra cost, on some other train companies and bus routes whilst industrial action takes place.
GWR:
You can use your South Western Railway ticket (including Advance tickets) on the routes below to help you connect with our services:
If you're travelling from between Crewkerne and Exeter, you can use your ticket (including Advance tickets) on GWR trains between Exeter and London Paddington via Newbury.
- Bristol – Salisbury, via Warminster
- Salisbury – Portsmouth Harbour/Havant, via Fareham
- Yeovil Pen Mill – Salisbury via Castle Cary and Warminster
If you hold a daily ticket between Basingstoke and London Waterloo routed "via Woking", you can use this on GWR trains between Basingstoke and London Paddington via Reading.
Transport for London (TfL), London Underground will be accepting paper Single, Return or Season tickets at no extra cost between London Paddington and London Waterloo.
Southern and Thameslink:
You can use you South Western Railway ticket on Southern and Thameslink services between Southampton and Portsmouth or Havant.
Transport for London:
If you have a paper Single, Return or Season ticket between rail stations on the following bus routes, you can present it to the driver of the bus for travel in either direction at no extra charge:
- Route 65: Richmond - Kew Bridge - Brentford
- Route 111: Hampton – Hampton Court – Kingston
- Route 117: Feltham - Hounslow (Town Centre) - Isleworth
- Route 190: Richmond - North Sheen - Chiswick
- Route 216: Sunbury – Hampton – Hampton Court – Kingston
- Route 235: Feltham - Isleworth - Syon Lane - Brentford
- Route 237: Hounslow (Town Centre) - Isleworth - Brentford (County Court) - Kew Bridge
- Route 281: Hounslow - Twickenham - Fulwell - Teddington - Hampton Wick - Kingston - Surbiton
- Route 290: Staines – Sunbury – Fulwell – Twickenham
- Route 411: Hampton Court – Kingston
- Route E8: Hounslow - Isleworth - Brentford
- Route K2: Berrylands – Surbiton
- Route K3: Surbiton - Kingston - Norbiton
- Route K4: Surbiton - Kingston - Norbiton
If you use a Pay As You Go Oyster card you'll need to pay the appropriate bus fare.
Transport for London (TfL), London Underground will be accepting paper Single, Return or Season tickets at no extra cost between London Paddington and London Waterloo. If you use a Pay As You Go Oyster card you'll need to pay the appropriate fare.
Customers holding Anytime, Off-Peak or Super Off-Peak tickets valid for travel exclusively on South Western Railway services on strike days may use these tickets for travel on the day before or the day after the strike subject to the same travel and time restrictions.
We are still awaiting confirmation on whether tickets will be accepted by Crosscountry trains and local bus services. We hope to be able to give you an update early next week.
Island Line:
Trains on the Island Line will not be affected by the Industrial Action.
Delay Repay (or choosing not to travel):
If you travel on an Industrial Action day and experience a delay of 15 minutes or more to your journey against the amended timetable, you are eligible to claim through our Delay Repay scheme.
Customers with Anytime, Off Peak, Super Off Peak, or Advance tickets: If your train is cancelled or delayed and you decide not to travel you will be entitled to a full refund. Please see our refund page for more information.