Hi,
I hold an advance ticket purchased from TPE for a TPE journey later this week. I now need to travel earlier on that day, but there is no advance ticket availability on my desired service.
TPE has a policy whereby if you re-book with an advance ticket, you can get a refund on the original. However, this policy fails to offer alternatives when there are no advance options for the desired service. They have stated that the train is fully booked.
The options they have outlined are:
1) Switch to another service earlier on that day, pay the extra, refund the original ticket
2) Switch to another service on another date, pay the extra, refund the original ticket, purchase the other ticket type for that day
Option 1 doesn't work as I have a commitment in the origin town which ends just before the earlier service leaves (so couldn't get to the station in time) and have a commitment in the destination town which starts before the train after my desired service arrives.
Option 2 is the only one that really works, however they have said that I would not be able to change/rebook the ticket again. I.e. say I rebooked for 17th March, and then on 16th March found out I didn't need to be in on 17th March I couldn't then move it to a later date. This is something that I don't feel is made clear on the website.
Just after some assistance really on how I can get this sorted please? I've explored every avenue I know how to, but many of you forumites are much more clued up than me so I would appreciate your insight.
Thank you
*Mods ~ This is not a journey-planning thread, it is regarding TPEs Advance Ticket Changes Policy*
I hold an advance ticket purchased from TPE for a TPE journey later this week. I now need to travel earlier on that day, but there is no advance ticket availability on my desired service.
TPE has a policy whereby if you re-book with an advance ticket, you can get a refund on the original. However, this policy fails to offer alternatives when there are no advance options for the desired service. They have stated that the train is fully booked.
The options they have outlined are:
1) Switch to another service earlier on that day, pay the extra, refund the original ticket
2) Switch to another service on another date, pay the extra, refund the original ticket, purchase the other ticket type for that day
Option 1 doesn't work as I have a commitment in the origin town which ends just before the earlier service leaves (so couldn't get to the station in time) and have a commitment in the destination town which starts before the train after my desired service arrives.
Option 2 is the only one that really works, however they have said that I would not be able to change/rebook the ticket again. I.e. say I rebooked for 17th March, and then on 16th March found out I didn't need to be in on 17th March I couldn't then move it to a later date. This is something that I don't feel is made clear on the website.
Just after some assistance really on how I can get this sorted please? I've explored every avenue I know how to, but many of you forumites are much more clued up than me so I would appreciate your insight.
Thank you
*Mods ~ This is not a journey-planning thread, it is regarding TPEs Advance Ticket Changes Policy*