TPE Delay Repay

Discussion in 'Fares Advice & Policy' started by yorksrob, 5 Dec 2018.

  1. yorksrob

    yorksrob Veteran Member

    Messages:
    18,066
    Joined:
    6 Aug 2009
    Location:
    Yorks
    Do TPE not provide the option of travel vouchers anymore ?

    I've been on their website, and it doesn't appear to offer the option of vouchers.
     
  2. Registered users do not see these banners - join or log in today!

    Rail Forums

     
  3. robbeech

    robbeech Established Member

    Messages:
    2,171
    Joined:
    11 Nov 2015
    LNWR do not seem to do, i know that doesn't directly answer your question but it provides evidence that some TOCs don't.
     
  4. ForTheLoveOf

    ForTheLoveOf Established Member

    Messages:
    2,894
    Joined:
    7 Oct 2017
    Location:
    I421
    I am not aware of any TOC that has stopped offering them. Obviously not all are proactively offering them upfront (and I know for a fact that for example WMT have removed the option in their otherwise good delay compensation portal), but if you contact customer relations I'm sure they will arrange for compensation to be paid that way (or alternatively you can submit your claim by email or post and specify that's the payment method you'd like).
     
  5. robbeech

    robbeech Established Member

    Messages:
    2,171
    Joined:
    11 Nov 2015
    A valid point, I have only gone on what they’ve offered on their website.
     
  6. yorkie

    yorkie Administrator Staff Member Administrator

    Messages:
    39,208
    Joined:
    6 Jun 2005
    Location:
    Yorkshire
    I don't know what would happen if you ask, but I have noticed that option as missing for a while.

    I used the online form and requested a bank transfer and the money was in my account within a few days (by contrast Northern are yet to resolve an issue that has been ongoing for 6 months)
     
  7. yorksrob

    yorksrob Veteran Member

    Messages:
    18,066
    Joined:
    6 Aug 2009
    Location:
    Yorks
    Cheers Yorkie,

    I must admit, I do find the vouchers quite convenient.
     
  8. _toommm_

    _toommm_ Established Member

    Messages:
    1,153
    Joined:
    8 Jul 2017
    Location:
    Glossop
    If you ask, they can give you a voucher code to add credit to your online account - I was offered it as a last chance saloon to settle a near £100 debt they had as they couldn't manage to send me cheques that were functional.

    As for Rail Vouchers, at least on the delay relay dashboard, it isn't an option anymore.
     
  9. sheff1

    sheff1 Established Member

    Messages:
    3,725
    Joined:
    24 Dec 2009
    Location:
    Sheffield
    I hadn't noticed that, but on the last claim I made I requested RTVs (the option was still there) and they sent me a cheque anyway.
     
  10. yorksrob

    yorksrob Veteran Member

    Messages:
    18,066
    Joined:
    6 Aug 2009
    Location:
    Yorks
    Oh well. Bit of a nuisance.
     
  11. Marton

    Marton Member

    Messages:
    410
    Joined:
    9 Nov 2008
    Just had a claim with Scotrail - no Voucher option

    Took an appeal to get it paid as it was a split ticket - I did make the point in the appeal that if I had used a one return ticket it would have cost them much more ;)
     

Share This Page