trainpal railcard download

[neiljj]

Hi. I've recently purchased a digital railcard via trainpal but I cannot see anywhere to access or download the railcard. Am I missing something? Any help much appreciated

 

[janb]

Taken from https://www.mytrainpal.com/railcard-guide

Step 5
You’ll find your Railcard in the Account tab of the app. Please make sure you're signed into the app with the same account you used to buy your Railcard

 

[Railguy1]

Might also be worth taking a screenshot of the railcard, if the app is ever "down" for whatever reason.

EDIT: No point. See below.

 

[Mcr Warrior]

Might also be worth taking a screenshot of the railcard, if the app is ever "down" for whatever reason.

Will revenue protection staff accept a screenshot of a railcard?

 

[Mike395]

Will revenue protection staff accept a screenshot of a railcard?

No - the railcard contains a colour-changing 'hologram' which revenue staff will likely look for to verify authenticity.

 

[bkhtele]

But it is better than nothing

 

[jamiearmley]

But it is better than nothing

You might think that.

However, a screenshot of a Railcard is treated the same way as if no railcard is produced at all.

There are a number of reasons for this, mostly to do with the endemic levels of altered screenshots of digital railcards.

The digital railcard must be presented "live" in the app.

The good news is that the 'railcard left at home' policy applies, and as such, a failure to display the railcard can be resolved without penalty : either by purchasing a new ticket and later refunding through customer services after passing verification checks; or by providing details for a travel incident report, which will be closed once railcard details are verified.

It is, of course, better to ensure that you are conversant with the app within which you have chosen to purchase your Railcard, and that you can operate it successfully when required to do so, which is what the OP is (to their credit) trying to achieve by asking for advice on the forum.

 

[Railguy1]

You might think that.

However, a screenshot of a Railcard is treated the same way as if no railcard is produced at all.

There are a number of reasons for this, mostly to do with the endemic levels of altered screenshots of digital railcards.

The digital railcard must be presented "live" in the app.

The good news is that the 'railcard left at home' policy applies, and as such, a failure to display the railcard can be resolved without penalty : either by purchasing a new ticket and later refunding through customer services after passing verification checks; or by providing details for a travel incident report, which will be closed once railcard details are verified.

It is, of course, better to ensure that you are conversant with the app within which you have chosen to purchase your Railcard, and that you can operate it successfully when required to do so, which is what the OP is (to their credit) trying to achieve by asking for advice on the forum.

Ah, my mistake then, apologies.

 

[neiljj]

Taken from https://www.mytrainpal.com/railcard-guide

Thank you. I have downloaded it successfully now

 

[Willie Bee]

Can a railcard bought through Trainpal be used to get a discount, for tickets purchased directly with the train companies?

My daughter intends getting a Family & Friends railcard, but has always been happy to buy tickets via the LNER website directly. No booking fees apply. I'm not sure about Trainpal, with regard to fees.

My wife and I got a Two Together card from The Trainline, as there was an offer on but we have never actually purchased a ticket with them .. again, we just book directly with LNER or NorthernRail

 

[Hadders]

You can purchase tickets anywhere, no need to use Trainpal. You just need to be able to show the railcard when asked to do so.

 

[Willie Bee]

You can purchase tickets anywhere, no need to use Trainpal. You just need to be able to show the railcard when asked to do so.

thank you

 

[Martin66]

Will revenue protection staff accept a screenshot of a railcard?

Screenshot appears to be disabled on my Railcard app.

 

[JaJaWa]

The Trainpal 'Railcard Plus' is interesting

TrainPal

Exciting news! Introducing Railcard Plus, the enhanced version of Railcard brought to you exclusively by TrainPal. If you're a frequent train traveler, Railcard Plus is your ultimate travel...

www.facebook.com

 

[island]

The Trainpal 'Railcard Plus' is interesting

TrainPal

Exciting news! Introducing Railcard Plus, the enhanced version of Railcard brought to you exclusively by TrainPal. If you're a frequent train traveler, Railcard Plus is your ultimate travel...

www.facebook.com

Not really. It's just a paid for cashback scheme for 3% (5% to 12% are usually regularly available elsewhere) and 30% off admin fees that few people ever pay.