Result!!!
Reference: TPEE180127BBVW
Dear Shredder
Thank you for submitting your Delay Repay form in regards to your journey on the 08 December 2017. I would like to apologise for the inconvenience this must have caused.
On the 1st of April we introduced a new Delay Repay scheme in line with our franchise agreement with the Department for Transport. Further details of this scheme can be obtained at
http://bit.ly/TPE-charter. Under the new regime compensation is calculated as follows:
• 30 to 59 minute delay: Compensation of 50% of your single ticket (SGL) or 50% of the relevant portion of your return ticket (RTN).
• 60 to 119 minute delay: Compensation of 100% of your single ticket (SGL) or 50% of the relevant portion of your return ticket (RTN).
• More than 120 minute delay: Compensation of 100% of your single ticket (SGL) or 100% of your return ticket (RTN).
We have reviewed your claim and calculated that you are entitled to £46.40 in compensation; you will receive a cheque totalling this amount within the next 15 working days. If you have any queries about your claim please do not hesitate to contact us quoting your personal reference code.
Yours sincerely
Customer Relations Advisor