https://www.theguardian.com/money/2019/dec/18/train-rail-lner-penalty-mistake?CMP=share_btn_fb
Interested to get peoples views on this article. Personally I don’t have a lot of sympathy and starting to get rather sick of this type of thing. People running to the press for something that happened because of their own stupidity.I have been charged an extra £107 by LNER for getting on the wrong train by mistake. My £39 advance ticket was for Hull Trains (not specified on the ticket) and the two trains were five minutes apart, on the same platform and going to the same destination.
LNER has turned down my appeal. I’ve had to agree to pay off the charge in instalments and have received notice of a court summons if I don’t complete the payment in two weeks. Yet new rules, introduced by the government last year, state that passengers who make a genuine mistake can appeal a penalty fare via an independent appeals panel, and the train company must refrain from pursuing them for payment until the issue is resolved.
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