I'll agree on the point about getting service over and done as soon as possible: on the 1630 Euston-Glasgow Central last Friday (the one which calls at Preston only), the service was (in order, and approximate location):
- Cold drinks (and pretzels!!!): Harrow & Wealdstone;
- Orders for main meal: Apsley;
- Main meal served: Milton Keynes, earlier (Tring) if having the cold option;
- Hot drinks: Rugby;
- Dessert: Nuneaton/Tamworth;
- Cold drinks: Lichfield TV;
- Clean-up: Warrington BQ (unless travelling onwards to Glasgow, I alighted at Preston);
Drinks and more dessert were offered when the trolley was moving back towards the Kitchen, but tea/coffee etc was only offered once.
I feel the service has decreased a bit: portions of the hot meal appeared to be smaller than pre-2008 and the cold option (a beef and pear sandwich) was delightful, but small too: Virgins service is not overly brilliant when compared to EC's service. It does surprise me, I would have thought that on the headline Glasgow (along with headline Liverpool, Manchester and West Midlands trains) that the service may have been that little bit more spectacular, but obviously not. Primo was the height of Virgins First Class service, but went to scrap from the introduction of VHF, and frankly the service has never recovered. Pendolino Primo, now that was good!!!
Another point to note is the service on weekends, only having a trolley coming through TWICE between Glasgow and London is unacceptable.
End of rant!!!