Polarbear
Established Member
I'm asking this on behalf of a work colleague.
My colleague was travelling yesterday (15 August) from Seven Kings to Stockport, using an AP ticket from Euston that was valid on the 15:00 departure from Euston. National Rail suggests the last train that will connect with this service is the 13:56 from Seven Kings.
My colleague just missed the 13:56 departure from Seven Kings, and subsequent departures from there to Liverpool Street were delayed, I understand due to a broken down train. They arrived at Euston just after 15:00 and asked to be put onto a later train, but were refused onward travel with their AP ticket. They were required to pay £85 for an "Anytime" single to Stockport, which included a railcard discount & took account of what they had already paid (apparently). The impression I was given is that the Virgin staff were somewhat abrupt & my colleague was given the impression that as it wasn't Virgin at fault, then it wasn't their problem.
I've also been told that whilst the 14:06 departure from Seven Kings did appear, it stood at the platform for several minutes & the doors weren't opened. The train departed without anyone from Seven Kings being able to board that service.
On the face of things, Virgin staff may have been correct, as my colleague did miss the 13:56 departure through no fault of the railway. However, had the 14:06 departure left on time (and opened it's doors if what I've been told is accurate), then I think that my colleague would have had a reasonable shot at making the 15:00, albeit a bit tight.
I appreciate this is a third party account, but if anyone's able to provide some insight, it would be appreciated.
My colleague was travelling yesterday (15 August) from Seven Kings to Stockport, using an AP ticket from Euston that was valid on the 15:00 departure from Euston. National Rail suggests the last train that will connect with this service is the 13:56 from Seven Kings.
My colleague just missed the 13:56 departure from Seven Kings, and subsequent departures from there to Liverpool Street were delayed, I understand due to a broken down train. They arrived at Euston just after 15:00 and asked to be put onto a later train, but were refused onward travel with their AP ticket. They were required to pay £85 for an "Anytime" single to Stockport, which included a railcard discount & took account of what they had already paid (apparently). The impression I was given is that the Virgin staff were somewhat abrupt & my colleague was given the impression that as it wasn't Virgin at fault, then it wasn't their problem.
I've also been told that whilst the 14:06 departure from Seven Kings did appear, it stood at the platform for several minutes & the doors weren't opened. The train departed without anyone from Seven Kings being able to board that service.
On the face of things, Virgin staff may have been correct, as my colleague did miss the 13:56 departure through no fault of the railway. However, had the 14:06 departure left on time (and opened it's doors if what I've been told is accurate), then I think that my colleague would have had a reasonable shot at making the 15:00, albeit a bit tight.
I appreciate this is a third party account, but if anyone's able to provide some insight, it would be appreciated.