As a guard on LNWR ,I second that emotion. The amount of punters that treat Train Line as the bible, does my head in.
Plus people who have a problem with the trainline need to moan at trainline. That's where they have their contract.
The industry said people could get refunds at no cost, or travel on other trains (even the next day). If the trainline has got greedy, or just messed up (same end result) then it's surely just another reason not to be a sheep and give them money.