I regularly see people in fairly long queues at ticket offices, often in danger of missing the train they're after, when there is a TVM standing there unused. Whiost it could be that some want to pay with cash or a RTV, or wish to buy an Advance ticket, from the transactions I over hear when walking past, most are just buying day returns snd paying by card.
WHy do a significant number of peoole appantly prefer to queue rather than use a TVM?
WHy do a significant number of peoole appantly prefer to queue rather than use a TVM?