Trainfan344
Established Member
- Joined
- 13 Oct 2012
- Messages
- 2,306
I'll give Virgin Customer Service an email then.
As per the Passengers' Charter. If you were on that train, and your overall journey was delayed by 30+ minutes then yes. A simple google search would have got you that answer!My train to London on Monday arrived 30 minutes late, would this be eligible for Delay Repay?
If it was based on the time the doors were released this could lead to a situation where the first train had a fault and took 5 minutes to get the doors open, and the second opened them immediately, thus bring a (hypothetical) 31 minute delay within the DR threshold to 26 minutes. That would be very silly, so I think we need to stick with what can actually be recorded.
What is the cut-off point at which the delay is near enough to 30 minutes to merit compensation? Is it 29 or 28 or 25 minutes or what?
But writing in and asking for an ex gratia payment is not fraud.
Yeah you may as well waste their time, I am sure they have nothing better to do! :roll:
Given the inaccuracy of railway clocks - which you often use as justification for trains leaving early - there's always the chance that they have it recorded as 31 minutes.
But writing in and asking for an ex gratia payment is not fraud.
I know someone who was recently delayed by 20 minutes on a trip with Virgin Trains. He knew he wasn't entitled to anything, but wrote them a short letter saying he wasn't very impressed with the 20 minute delay and they sent him the price of his ticket in RTVs.
This thread really shouldn't have needed 44 posts to say that!
Given the wording of the original post (the short answer to the question in the title is very obviously "no" as a delay form cannot be submitted) it was inevitable a lengthy debate would occur.I know someone who was recently delayed by 20 minutes on a trip with Virgin Trains. He knew he wasn't entitled to anything, but wrote them a short letter saying he wasn't very impressed with the 20 minute delay and they sent him the price of his ticket in RTVs.
This thread really shouldn't have needed 44 posts to say that!
Given the wording of the original post (the short answer to the question in the title is very obviously "no" as a delay form cannot be submitted) it was inevitable a lengthy debate would occur.
Had it been worded differently, then perhaps a one post reply may have concluded the thread.
VT have a habit of paying complainants to go away, though.No its not fraud, its called time wasting and as such it should go straight in the bin!
Given the wording of the original post (the short answer to the question in the title is very obviously "no" as a delay form cannot be submitted) it was inevitable a lengthy debate would occur.
Had it been worded differently, then perhaps a one post reply may have concluded the thread.