Hi,
Over the weekend I travelled from Southampton Airport Parkway to Windermere on a via London return (supersaver I think).
Due to coming back late I decided to excess my ticket to St Denys at Waterloo as I arrived in time for the 2305 which called at St Denys but not Parkway due to the diversion via Havant.
However the Waterloo ticket office wouldn't do the excess, but instead sold a Parkway to St Denys single stating that excessing a ticket can only be done before the start of the whole journey.
That surprised me, I assumed that the excess could be done any time before the original ticket went out of validity (i.e. up to Woking, presumably, given the diversion of the train) or before the start of the leg of the journey where the excess applies (i.e. the SWT service out of Waterloo). Is this correct? Not saying it isn't but will be useful to know in future - not fussed about having to pay an extra £2 odd in this case but obviously for other journeys it could end up being a bigger deal.
Thanks,
Nick
Over the weekend I travelled from Southampton Airport Parkway to Windermere on a via London return (supersaver I think).
Due to coming back late I decided to excess my ticket to St Denys at Waterloo as I arrived in time for the 2305 which called at St Denys but not Parkway due to the diversion via Havant.
However the Waterloo ticket office wouldn't do the excess, but instead sold a Parkway to St Denys single stating that excessing a ticket can only be done before the start of the whole journey.
That surprised me, I assumed that the excess could be done any time before the original ticket went out of validity (i.e. up to Woking, presumably, given the diversion of the train) or before the start of the leg of the journey where the excess applies (i.e. the SWT service out of Waterloo). Is this correct? Not saying it isn't but will be useful to know in future - not fussed about having to pay an extra £2 odd in this case but obviously for other journeys it could end up being a bigger deal.
Thanks,
Nick