It's midweek in winter - I wouldn't expect it to be busy?
Midweek in winter is hardly likely to be busy, but booked seats Inverness to Preston?? Who makes that journey, when where they booked, by who, had they already paid and were they given a refund.
It's things like that that strengthen the case for reviewing refund policies. No way there could be 14 no-shows or cancellations on that section. All it has done is prevent legitimate people booking and given the impression that the train is full.
If I were Serco, I'd be more rigorous in looking at the booking patterns. It's not as if there are that many passengers and being a fully reserved service, they should have all their booking details.
Although it's a 'public service', its certainly a nice to have service rather than a economically critical one.
The sleeper is one service that needs to be commercially astute and aware its financial success is very closely linked to having continued support from Scottish Government. Nobody wants to see it go, but a lot of money has been invested to keep it alive that would be an easy decision to liquidate if cloth has to be cut somewhere and it was haemorrhaging more money than expected through lack of demand or not being sharp on making sure people booked are actually travelling and not getting their money back.
Very expensive to spend large amounts of public money on staff and assets to run fresh air about for no reason. Not to mention the environmental argument.