Curious...
Are the restrictions on advances too harsh when the person misses the train. I work on the industry and I'm interested for personal reasons what others feel
Now obviously no one wants to part with more money but if the train goes and you are not on it then it's a case of needing a new ticket
However what about paying up to the next available fare plus a surcharge for doing so. Customer gains as paying difference is preferable to new ticket and TOC gets additional revenue too
It's personal to me and nothing to do with where I work but just interested to see how others feel and there's many knowledgeable people on here
Are the restrictions on advances too harsh when the person misses the train. I work on the industry and I'm interested for personal reasons what others feel
Now obviously no one wants to part with more money but if the train goes and you are not on it then it's a case of needing a new ticket
However what about paying up to the next available fare plus a surcharge for doing so. Customer gains as paying difference is preferable to new ticket and TOC gets additional revenue too
It's personal to me and nothing to do with where I work but just interested to see how others feel and there's many knowledgeable people on here