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Cityfox Bus

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nesw

Member
Joined
5 Jan 2013
Messages
252
Location
London
It appears that Rhys hasn’t improved his social media skills.
‘Not sure what point the
@NewportBus
travel centre is, lady was very unhelpful, no timetables, wouldn’t give change for exact fare buses and don’t sell tickets.’

And ‘ @ikeasupport I couldn’t be bothered to wait anymore, so took the stuff without paying. Ta for the free ****’

Both recent tweets and this one from a while back that really does speak volumes. ‘FirstBSA oh I dunno, I attempted to rip some stupid chink driver through the plastic screen the other day! 5:25 PM - 18 Nov 2014’

All of the above are not the kind of thing that most people would post on social media or send to a company, let alone a company director who contracts to First Rail Support, Last Mile and other enterprises.
 

RhysHand

Member
Joined
4 Nov 2016
Messages
185
Location
Bristol
It appears that Rhys hasn’t improved his social media skills.
‘Not sure what point the
@NewportBus
travel centre is, lady was very unhelpful, no timetables, wouldn’t give change for exact fare buses and don’t sell tickets.’

It was a genuine enquiry, then followed up by their MD to me via email - as a customer, it was a very frustrating experience.

And ‘ @ikeasupport I couldn’t be bothered to wait anymore, so took the stuff without paying. Ta for the free ****’ Cannot find this comment on any thread I have sent to IKEA.

Both recent tweets and this one from a while back that really does speak volumes. ‘FirstBSA oh I dunno, I attempted to rip some stupid chink driver through the plastic screen the other day! 5:25 PM - 18 Nov 2014’ Also, cannot find this on any thread.

All of the above are not the kind of thing that most people would post on social media or send to a company, let alone a company director who contracts to First Rail Support, Last Mile and other enterprises.
like any company that works for First businesses, they are vetted, checked and screened before being allowed to complete work - we have been, and have signed various agreements and NDA’s to work with them, and simply, we do a good job.
 

-Colly405-

Member
Joined
25 May 2018
Messages
641
Location
Stoke Gifford
It appears that Rhys hasn’t improved his social media skills.
‘Not sure what point the
@NewportBus
travel centre is, lady was very unhelpful, no timetables, wouldn’t give change for exact fare buses and don’t sell tickets.’

And ‘ @ikeasupport I couldn’t be bothered to wait anymore, so took the stuff without paying. Ta for the free ****’

Both recent tweets and this one from a while back that really does speak volumes. ‘FirstBSA oh I dunno, I attempted to rip some stupid chink driver through the plastic screen the other day! 5:25 PM - 18 Nov 2014’

All of the above are not the kind of thing that most people would post on social media or send to a company, let alone a company director who contracts to First Rail Support, Last Mile and other enterprises.
Why drag up a tweet that is 4 years old? Can't see that it is relevant to the discussion?

Re Newport, Rhys makes a very valid point. Perhaps not in the way I would, but it would be boring if we were all the same

PS I have no links to Rhys, but it does seem that sometimes people will clutch at tenuous straws to make a point ...
 

RhysHand

Member
Joined
4 Nov 2016
Messages
185
Location
Bristol
Why drag up a tweet that is 4 years old? Can't see that it is relevant to the discussion?

Re Newport, Rhys makes a very valid point. Perhaps not in the way I would, but it would be boring if we were all the same

PS I have no links to Rhys, but it does seem that sometimes people will clutch at tenuous straws to make a point ...


Thanks for that Colly, I will always be one to admit mistakes, and I have made some - as we all have. I understand you can never please everyone and unfortunately some people have jumped on a very old band wagon, of lies, rumours and libellous comments, I mean I’ve read stuff about me on this forum, that I never even knew I’d done, I could take legal action, but I’d rather focus my efforts on developing the business. The opinions that matter to me are my customers and staff.
 

nesw

Member
Joined
5 Jan 2013
Messages
252
Location
London
It’s not an ‘old band wagon’ as two of the tweets are recent and tweeting to a company that you walked out without paying, whether in jest or not, speaks for itself.

I’m not ‘ clutching at straws’ to make a point and a racist comment is still disgusting particularly when this person employs a diverse workforce. I also note the usual tactic in Rhys’s reply of mentioning legal action etc.

Good luck with Newport!
 

father_jack

Member
Joined
26 Jan 2010
Messages
1,130
it's rarely good PR to argue with customers - often best just to let sleeping dogs lie. If he was making a massive thing about it then maybe, but looking at the replies his main beef seems to be about full buses driving past, which isn't really something we can comment on.
So your vehicle didn't break down then and the customer was mistaken but it's best to keep schtum then................
 

RhysHand

Member
Joined
4 Nov 2016
Messages
185
Location
Bristol
So your vehicle didn't break down then and the customer was mistaken but it's best to keep schtum then................

As the 'issue' the customer is raising is to First, its not for us to comment on that thread. If First or that customer contacts us directly, we'll respond - my team for one, are not going to start a debate with a customer for the sake of it.
 

WelshBluebird

Established Member
Joined
14 Jan 2010
Messages
4,923
Saw one of your vehicles helping out on the U1 last night too, obviously any agreement you have with them is probably commercially sensitive, but I do wonder how long the situation with third parties helping First out with that service can go on for! (though that is a question for the First thread, and as such posted there).
 

RhysHand

Member
Joined
4 Nov 2016
Messages
185
Location
Bristol
Saw one of your vehicles helping out on the U1 last night too, obviously any agreement you have with them is probably commercially sensitive, but I do wonder how long the situation with third parties helping First out with that service can go on for! (though that is a question for the First thread, and as such posted there).

From next week we have two optares and a plaxton president on the U1’s and U2’s for the next month. It’s my understanding the coaches are stood down from tomorrow.
 

Marcus Fryer

Member
Joined
27 Dec 2014
Messages
735
From next week we have two optares and a plaxton president on the U1’s and U2’s for the next month. It’s my understanding the .coaches are stood down from tomorrow.
Hi Rhys,
I see your two Optares carry what looks like fleet numbers 94072 (YJ14 BHN) and 94141 (YD63 VCL). These are remarkably high numbers for such a small fleet. Are they your numbers, or 'book' numbers allocated by First? What do they signify?
Thanks
 

RhysHand

Member
Joined
4 Nov 2016
Messages
185
Location
Bristol
You mean you haven’t spotted the other 95,000 vehicles yet? :D

Seriously, they are our numbers. It’s a cleverly devised system of combined fleet numbering for the buses and taxis that includes what type of vehicle they are (to keep the controllers happy), which internal profit centre they belong to (to keep the accountants happy) and which order they arrived in (to save me having to count higher than ten!)

9 = single deck bus
4 = Optare
0/1 = Private hire/stage carriage
4/7 = Internal cost code
1/2 = The order they arrived

The obvious drawback of this system is that it gets messy when we start moving vehicles around or if we ever end up with more than ten of anything, so time will tell whether we stick with it.
 

ooo

Member
Joined
8 Jun 2015
Messages
707
Location
S
Cityfox carrying out more work for First:
Service 349 (Evening service to Park Estate)

Monday to Saturday evening journeys after 2000, which operate around Keynsham will be operated in a different format.

Between approximately 2015 and 2315, a taxi provided by City Fox on contract to First West of England will operate every 30 minutes around Keynsham and will provide connections to and from Service 39. First-issued tickets valid to Keynsham Church will enable complementary travel to Park Estate.

This innovative approach allows First to continue to provide an evening service for people in Park Estate.
 

richw

Veteran Member
Joined
10 Jun 2010
Messages
11,234
Location
Liskeard
Why drag up a tweet that is 4 years old? Can't see that it is relevant to the discussion?

Re Newport, Rhys makes a very valid point. Perhaps not in the way I would, but it would be boring if we were all the same

PS I have no links to Rhys, but it does seem that sometimes people will clutch at tenuous straws to make a point ...

It’s getting boring seeing his past dragged up. I’m sure Rhys is the first person to admit his past errors of his way. Looking in to his operations things appear to be going well. He’s got a fairly modern fleet, both taxis and buses, and seems to be maturing.
It’s good to see his past aspirations being put into practice. He’s obviously passing due diligence to get these contracts.
 

RhysHand

Member
Joined
4 Nov 2016
Messages
185
Location
Bristol
It’s getting boring seeing his past dragged up. I’m sure Rhys is the first person to admit his past errors of his way. Looking in to his operations things appear to be going well. He’s got a fairly modern fleet, both taxis and buses, and seems to be maturing.
It’s good to see his past aspirations being put into practice. He’s obviously passing due diligence to get these contracts.

Thanks Richw - appreciated
 

nesw

Member
Joined
5 Jan 2013
Messages
252
Location
London
Meanwhile the latest Welsh N&P has this.
SNOWDONIA TRAVEL LIMITED
Director(s): Rhys Hand
CITYFOX HOUSE, UNIT 3, CHAPEL STREET, BRISTOL, BS2 0UH
New operating centre: R J MASON TRANSPORT LTD, ALBANY STREET, NEWPORT, NP20 5NJ
New authorisation at this operating centre will be: 3 vehicle(s)
Removed operating centre: UNIT B1-B3, BUSINESS PARK, FFORDD PENAMSER, PORTHMADOG, LL49 9GB
https://assets.publishing.service.g.../file/753258/np-2172-1-november-2018.pdf..pdf
 

richw

Veteran Member
Joined
10 Jun 2010
Messages
11,234
Location
Liskeard
The TC has invited Cityfox to an inquiry on 16 November 2018. S14 consideration of an new application under Section 14. This is possibly concerning the new operators licence applied for. https://www.vehicle-operator-licensing.service.gov.uk/view-details/licence/500848

Page 14 of the latest Western N&P has the inquiry info. https://assets.publishing.service.g...a/file/753250/np-2671-1-novmber-2018.pdf..pdf

Nick siddaway also noticed as subject to a PI. I believe this is a requirement due to the ceasing of Cornish Busways
 

nesw

Member
Joined
5 Jan 2013
Messages
252
Location
London
Given how Mr. Siddaway behaved during his Upper Tribunal Hearing in 2015 http://administrativeappeals.decisions.tribunals.gov.uk/Aspx/view.aspx?id=4559

It’s odd that Rhys wants to be taken seriously and surrounds himself with industry people who frankly should know better (Some other well respected current Directors have also expressed concern) and yet he has a TM who barely holds repute.

Yes, they’ll be some who say I’m ‘clutching at tenuous straws’ as commented above but as the saying goes, there’s no smoke without fire.
 

TheManWho

Member
Joined
15 Jul 2010
Messages
134
Given how Mr. Siddaway behaved during his Upper Tribunal Hearing in 2015 http://administrativeappeals.decisions.tribunals.gov.uk/Aspx/view.aspx?id=4559

It’s odd that Rhys wants to be taken seriously and surrounds himself with industry people who frankly should know better (Some other well respected current Directors have also expressed concern) and yet he has a TM who barely holds repute.

Yes, they’ll be some who say I’m ‘clutching at tenuous straws’ as commented above but as the saying goes, there’s no smoke without fire.
Having read many of these posts I really must ask- what do you personally have against Mr Hand?
 

nesw

Member
Joined
5 Jan 2013
Messages
252
Location
London
Isn't it clear from the way that Nick Siddaway responded to the upper tribunal and how Rhys conducts himself on social media when it suits him?
I believe that modern transport as a service should be operated by professional people and surely by calling the operator and the TM to an inquiry this is been called into question? Who in their right mind would use the services of a TM who fails to appear at the tribunal in 2015 and sends abusive correspondence to the Senior TC?

I politely suggest 'The man who' reads the tribunal hearing materal. It also appears that Mr. Hand overly sensitive to comments and I'm aware of several other forums where other peoples valid comments are removed. I also fail to understand why 'The man who' needs to suggest it's a personal thing? It's a point of view based on factual evidence and knowledge however, it's not personal and I would never bring it down to that level.
 

father_jack

Member
Joined
26 Jan 2010
Messages
1,130
Yes, they’ll be some who say I’m ‘clutching at tenuous straws’ as commented above but as the saying goes, there’s no smoke without fire.
Yes, maybe an appropriate all over advert for Cityfox vehicle should be for "Swan Vestas"............:|
 

Teflon Lettuce

Established Member
Joined
22 Aug 2013
Messages
1,750
I don't know Rhys but I have worked for a "cowboy" operator operating on a shoestring budget. My boss had a reputation for cutting corners, sailing close to the wind, failing to pay bills. wages etc and had even gone bankrupt more than once. I constantly had drivers from other companies warning me that I shouldn't work for him because of his reputation.... and yet.... his reputation and loyalty from customers were second to none, 75% of his customers on the tours were repeat {multiple times} business with some customers having been going on the tours for 20 yrs.... and I had the best 5 yrs of my working life with a boss that really KNEW how to look after his customers AND staff....

so my advice to Rhys would be carry on as you are, be yourself and NEVER kowtow to the PC brigade
 

Bwsbro

Member
Joined
7 Oct 2013
Messages
391
Versa YJ14BHN has recieved branding for the new Newport service.

Are additional vehicles being acquired for this service??
 

RhysHand

Member
Joined
4 Nov 2016
Messages
185
Location
Bristol
Versa YJ14BHN has recieved branding for the new Newport service.

Are additional vehicles being acquired for this service??

YJ62 FAM, BG14 OOU & OOJ have been acquired and will be transferred to Newport shortly. Another B7rle to follow in the next few days.
 

embers25

Established Member
Joined
16 Jul 2009
Messages
1,816
One awaits the result of last weeks TC hearing.

Surely by now this qualifies as trolling as that's basically all each of your comments have been (You've posted 148 messages on Railforums and if I've counted right 83 have been about Rhys' companies with almost all negative and dragging up/alluding to the same old complaints). Ask the students at Bath Uni whether they care about the actions of Rhys several years ago or whether they are grateful to get home faster on one of his buses which are helping to support First. Ask the people of Keynsham who still have late night services thanks to his taxis linking to the bus. I assume by your continued trolling that you've never done anything wrong in your whole life and clearly you have nothing better to do than criticise based on very old news. I don't know Rhys personally but First, for all their faults, wouldn't be linking up with his company for bus, taxi and rail replacement work so much without doing their due diligence, as his service delivery skills now directly affects their reputation.
 
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nesw

Member
Joined
5 Jan 2013
Messages
252
Location
London
The Public inquiry is a genuine news item and it’s inappropriate to suggest mentioning it is ‘trolling’.

I’m flattered that you have spent the time to count my posts and mentions of ‘the fox’.
 

embers25

Established Member
Joined
16 Jul 2009
Messages
1,816
The Public inquiry is a genuine news item and it’s inappropriate to suggest mentioning it is ‘trolling’.

I’m flattered that you have spent the time to count my posts and mentions of ‘the fox’.

It was to highlight your unhealthy obsession with this (which is reaching trolling levels given the purely one sided usually rehashed arguments you post). It just comes across as envy and just because you can articulate your responses well, doesn't make your responses any less troll-like. Rhys could win operator of the year and you'd still find a fault somewhere, it's just so childish.
 
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