The Nottingham Post article says....
...in relation to when she got into the cab. She says the driver shouted at her, which, if he did, he shouldn't have, but I suspect he may have been a bit annoyed about the whole incident and someone coming into his cab may have been the last straw for him. In no way here am I defending the driver shouting at the passenger if he did do such a thing.
-Peter
But there's "shouting" and "shouting" isn't there? It could range from speaking loudly and firmly to yelling. I would expect a driver who suddenly had his door forced open to respond with at least the former. Which the other person might interpret as "shouting".