Got this reply from Avanti West Coast the other day regarding non availability of seat selector (and other query about complimentary alcohol in first class). Doesn't sound like the re-introduction of the seat selector is a definite or going to happen anytime soon:
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Thank you for getting in touch with us in relation to your experience on the Avanti West Coast website.
I am sorry to hear that the details on our website do not stipulate if the drinks are complimentary. I can confirm alcoholic beverages are served on upon request between 10.00 and 11.00, then served from the drinks cart after 11.00. This is subject to availability.
Furthermore, I am sorry that we are unable to offer the Seat Picker service currently, this is something that may be reintroduced in the future. We have a interim process where customers can email us for any seat reservation queries. The email address is: [email protected]. You can use this email to make, amend or update any seat reservations with us.
Please be assured that your comments have been passed on to our Website Management team, who will look into these as part of their next review.
Thanks for your comments. Your feedback on our services is very much appreciated.
Yours sincerely
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Thank you for getting in touch with us in relation to your experience on the Avanti West Coast website.
I am sorry to hear that the details on our website do not stipulate if the drinks are complimentary. I can confirm alcoholic beverages are served on upon request between 10.00 and 11.00, then served from the drinks cart after 11.00. This is subject to availability.
Furthermore, I am sorry that we are unable to offer the Seat Picker service currently, this is something that may be reintroduced in the future. We have a interim process where customers can email us for any seat reservation queries. The email address is: [email protected]. You can use this email to make, amend or update any seat reservations with us.
Please be assured that your comments have been passed on to our Website Management team, who will look into these as part of their next review.
Thanks for your comments. Your feedback on our services is very much appreciated.
Yours sincerely
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