Their first class is inconsistent, and their maintenance of the first carriages is not to the level of Virgin. The napkins on the back of the seats have been removed and only a few have been replaced with Avanti branding, which looks rather sloppy, though the staff and restaurant service/trolley still provides the best first class offering, second only to ex-
LNER and Pullman Dining on GWR.
To encourage upgrades they should be making more of an effort, unless an upgrade is good value on Seatfrog with proper catering and I’m on a crushloaded service I have no reason to want to upgrade to first.