Me and my partner traveled from Saltaire to Steeton . We boarded at saltaire whilst buying tickets on an app sat down and the guard came almost immediately, I showed him the app with the payment going through, he asked us to buy a ticket from him I asked why when payment was going through? He said you will have to get off at the next station then. He walked off , payment went through ( screen shots of times taken) we were made to leave at Bingley, we complained, now we have a letter asking for our version as with reference to contravention of railway regulations. From debt recovery department.
We have bought tickets like this numerous times and had no issues with guards. Any advice would be appreciated
We have bought tickets like this numerous times and had no issues with guards. Any advice would be appreciated