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Revised EMR Regional Timetables - From 19th June

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Killingworth

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Thankyou for reporting back.
It remains infuriating that things that are totally in thier power like decent comms are so poor. They recently put out a post on social media with a half apology linking to what was described as a new statement that was the same as the one in June. Why post to say you have a new statement when you don't? Also why can't us ordinary punters actually have updated information. It is just an appalling way to treat your customers.

That message was passed on from many present. Whether any changes come remains to be seen, but in a fast moving situation it is not surprising that confusing messages can get posted. It is a very complex operation involving other parties outside EMR's control.
 
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Skymonster

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What really riles me is that Abellio is making money from this - under the emergency arrangements, DFT is covering any shortfall in costs plus a margin. Abellio bid on the franchise and should have known there were substantial risks in the rolling stock plan (OK, I give Abellio a little leeway for covid but nothing more, as the required timetable was clear). The revelation above that the Auroras might not be in service until 2025 is disgraceful - 2023 was promised and Abellio can’t blame the pandemic for slippage on this program. Other franchise commitments are woefully lacking - interior refurbs not even started (while cosmetics like paint seem to be important - not for passengers, I’m sure), wifi was promised on every train and yet it doesn’t even work on the Meridians most of the time let alone being available on any of the regional fleet, the list goes on…. And yet Abellio is being paid a premium to run this fiasco. I accept the staff on the ground, even some of the management, are doing the best they can but there is no way Abellio should be being rewarded for this - indeed, they really should be stripped of the franchise if there was any justice in this.
 

Baxenden Bank

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For what they are worth, the December 2021 timetables are up on the EMR website. Some waffle from the boss about this, that and the other, but no timetable to resolution. As Greta would have it Blah, Blah, Blah.
 

Killingworth

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What really riles me is that Abellio is making money from this - under the emergency arrangements, DFT is covering any shortfall in costs plus a margin. Abellio bid on the franchise and should have known there were substantial risks in the rolling stock plan (OK, I give Abellio a little leeway for covid but nothing more, as the required timetable was clear). The revelation above that the Auroras might not be in service until 2025 is disgraceful - 2023 was promised and Abellio can’t blame the pandemic for slippage on this program. Other franchise commitments are woefully lacking - interior refurbs not even started (while cosmetics like paint seem to be important - not for passengers, I’m sure), wifi was promised on every train and yet it doesn’t even work on the Meridians most of the time let alone being available on any of the regional fleet, the list goes on…. And yet Abellio is being paid a premium to run this fiasco. I accept the staff on the ground, even some of the management, are doing the best they can but there is no way Abellio should be being rewarded for this - indeed, they really should be stripped of the franchise if there was any justice in this.
My estimate 2025 for full introduction, they're still aiming for earlier. The cracks on Azumas required a review of the build, and showed that with modest revisions to castings they'll be strong enough with their slightly shorter bodies. That wasn't immediately apparent. Covid has also added in delay. All 3 bidders were optimistic on rolling stock, especially when including cascades over which they'd have limited control. Sadly the bidding process invites euphoric optimism from bidders about new units and services. Without it they wouldn't get an award from a DfT that seems unable to see that none of the bids really add up. It drives operating departments mad when they have to deliver. EMR is as trapped in the old system as all the others. Obviously very few on here will know all the bid details, particularly on finance, and if they do they shouldn't be saying.

Stripping franchises makes minimal difference to the immediate service because the same trains will run on the same tracks operated by the same people. GBR may change some of that, given 5-10 years to bed in, but there are no guarantees.

So EMR can't give any guarantees on how long it will take to recover given all the issues they still face.
 

Skymonster

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Stripping franchises makes minimal difference to the immediate service because the same trains will run on the same tracks operated by the same people.
I accept that but under the ERMAs the principle was that the operating companies (Abellio in this case) would have any shortfall covered and would be given a small margin (profit) on top. There is no way Abellio should be benefiting from the mess at EMR which, whichever way you cut it, is partly down to Abellio’s mis-bidding and mismanagement of the franchise. At least if Abellio was stripped of the franchise the margin would be retained by the Treasury and could be used elsewhere.
 

Baxenden Bank

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My estimate 2025 for full introduction, they're still aiming for earlier. The cracks on Azumas required a review of the build, and showed that with modest revisions to castings they'll be strong enough with their slightly shorter bodies. That wasn't immediately apparent. Covid has also added in delay. All 3 bidders were optimistic on rolling stock, especially when including cascades over which they'd have limited control. Sadly the bidding process invites euphoric optimism from bidders about new units and services. Without it they wouldn't get an award from a DfT that seems unable to see that none of the bids really add up. It drives operating departments mad when they have to deliver. EMR is as trapped in the old system as all the others. Obviously very few on here will know all the bid details, particularly on finance, and if they do they shouldn't be saying.

Stripping franchises makes minimal difference to the immediate service because the same trains will run on the same tracks operated by the same people. GBR may change some of that, given 5-10 years to bed in, but there are no guarantees.

So EMR can't give any guarantees on how long it will take to recover given all the issues they still face.
So why can't anyone provide actual information?

What units do they currently have, how many do they need for a full May 2021 timetable? What units are waiting to be cascaded, from whom, why are they delayed, when will that delay be rectified, allowing the transfer to take place. Once the transfer has taken place, how long to employ and train up sufficient staff to operate them?

How many traincrew do they have, how many short due to COVID absence, how many short due to natural turnover, how fast are they being replaced? Is that rate sufficient to have enough staff in place at the appropriate time?

Seems to me we have geological timescales in play here. No real urgency to address the situation. Manana management. Is anyone actually on top of the situation?
 

Watershed

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I accept that but under the ERMAs the principle was that the operating companies (Abellio in this case) would have any shortfall covered and would be given a small margin (profit) on top. There is no way Abellio should be benefiting from the mess at EMR which, whichever way you cut it, is partly down to Abellio’s mis-bidding and mismanagement of the franchise. At least if Abellio was stripped of the franchise the margin would be retained by the Treasury and could be used elsewhere.
If it wasn't Abellio, it would be the DfT's appointed consultants who run their OLRs. Who, I am sure, will be making a very healthy profit on their work.

Unless the DfT truly takes a franchise in-house - which I doubt they have the requisite knowledge and skills to do - that will always be the situation. Even then, someone will still have to foot the bill for the C-level execs' salaries.

See how little has changed at Northern and you'll get an idea for what difference it would make here - i.e. basically none at all.
 

Skymonster

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Again I accept what you say @Watershed, but again I suggest there is no way Abellio should be being rewarded for the EMR mess that is at least partly of its making - at least if someone else took over they would not be being rewarded for creating the mess.
 

Watershed

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Again I accept what you say @Watershed, but again I suggest there is no way Abellio should be being rewarded for the EMR mess that is at least partly of its making - at least if someone else took over they would not be being rewarded for creating the mess.
I don't think Abellio can be truly blamed for making an overoptimistic bid. The only bidder that could possibly have won would be one who submitted a bid like theirs.

If you don't dance to the DfT's tune, you get disqualified - as Stagecoach were for the EMR franchise bid.

I get that it sticks in the craw, but the real people to blame here are the DfT.
 

LowLevel

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So why can't anyone provide actual information?

What units do they currently have, how many do they need for a full May 2021 timetable? What units are waiting to be cascaded, from whom, why are they delayed, when will that delay be rectified, allowing the transfer to take place. Once the transfer has taken place, how long to employ and train up sufficient staff to operate them?

How many traincrew do they have, how many short due to COVID absence, how many short due to natural turnover, how fast are they being replaced? Is that rate sufficient to have enough staff in place at the appropriate time?

Seems to me we have geological timescales in play here. No real urgency to address the situation. Manana management. Is anyone actually on top of the situation?
Certainly that's not general knowledge within the business let alone outside it. An update all round would be nice. We've not had a detailed fleet update for a long time.
 

Killingworth

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Certainly that's not general knowledge within the business let alone outside it. An update all round would be nice. We've not had a detailed fleet update for a long time.
Commercially sensitive, constantly changing picture and yet another task for already hard pressed staff!

It's one hell of a job keeping track of all the units scattered around the franchise breaking down or delayed in all sorts of awkward places. Diagnosing faults early and accurately is a big help, and then reporting them so the right parts can be got ready and the work scheduled in the right place asap. When the fleet is running as hot as it is there'll be times when an emergency repair will get a unit back out again before one in for routine servicing. Other times that faulted unit may be sitting around for days, weeks or even months before it can be fixed. Then the cascades aren't coming to a simple plan and some are clapped out, while others are fine. Just one missing unit can throw out several services a day for quite some time - so no guarantees are possible at present and it's better not to give anything too specific.

Having experienced a total meltdown in another industry (a new computer system took about 2 years longer than promised to work) I can totally empathise with those trying to sort it all out. In our case many brighter staff went to work elsewhere rather than taking the anger of inconvenienced customers every day. That added an extra twist. Pacifying the angry mob delayed service to others. Training more new staff took time. It's a horrible situation to be in and those trying to sort this mess out deserve a little slack. But will I be irate when I'm next delayed or crammed in? I'm human - probably yes!
 

Nicholas Lewis

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EMR's Stakeholder Conference was on Tuesday in Nottingham. Universal unhappiness was expressed regarding services across the franchise! Basically it's going to take several years to get it all right. It was acknowledged that those up to their necks in making the best of a bad job hadn't made the best of communication to their passengers.

The root of the problems is clear. The EMT franchise kept getting extended and MML electrification was delayed. Then 3 bids were made that were long on services offered but too short on how that could happen with rolling stock available. DfT aren't blameless, the indecision on Norwich - Liverpool being an example. Throw in delayed cascades, industrial relations (maybe going back to 2008) and Covid and it has been a perfect storm.

There's no escaping that it's going to be a hard road back. It was all very well hearing about Aurora but railway reality suggests they won't be operating before 2025. Meridians need some refreshment before then and should get it.

However it was on the regional services that most user comments were focused. Timetables and their operation depend on trains being available in the right places with trained crews to man them. Currently there aren't enough trains to operate desired timetables and probably won't be for some time. The new leisure focused railway requires more weekend trains, and crews. The more services that are restored the tighter it becomes. It was acknowledged that more attention is needed to some of the finer details of train planning and assurances were given that this is receiving urgent attention

New to EMR trains are coming in but need crew and servicing staff training to operate - and room to put them.. Some units need more work to make acceptable than others. That work needs to be prioritised so seats and paintwork may not happen quickly if they are otherwise mechanically in order.

Having spent the day with the people responsible for getting this right it was good to hear some very frank discussion and interchange of ideas. It would be lovely to say that in 12 months it will all be fine. We heard explanations of where we are, declarations of where we all want to be, and outlines of how we may get there. It's a very hard road ahead for all involved, and that inevitably includes passengers.

There's no magic wand or fast forward button!
There maybe relevant underlying issues but a competent organisation wouldn't over commit. Also what I don't get is after the May 2018 fiasco the industry was supposed to have a created a cross Industry Programme Management Office (PMO) to manage risks for introduction of new timetables that should have tested EMR readiness to deliver what was being bid for. What was their assessment? But yet again the timetable was launched and it all fell apart and now it could several years to resolve is an indication of massive mgt failure or were they cajoled by the Dept of T to deliver it?
 
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LowLevel

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There maybe relevant underlying issues but a competent organisation wouldn't over commit. Also what I don't get is after the May 2018 fiasco the industry was supposed to have a created a cross Industry Programme Management Office (PMO) to manage risks for introduction of new timetables that should have tested EMR readiness to deliver what was being bid for. What was their assessment? But yet again the timetable was launched and it all fell apart and now it could several years to resolve is an indication of massive mgt failure or were they cajoled by the Dept of T to deliver it?

Aurora being delayed to 2025 will also have a major impact on any improvements to cross country service provision if they are destined to take Meridians.
Before a rumour unintentionally starts and spreads, there is absolutely nothing to suggest Aurora is being delayed to 2025 - I believe it was Killingworth's way of musing that the railway has a nasty habit of running late, rather than that being a serious suggestion based on insider knowledge.
 

Killingworth

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Before a rumour unintentionally starts and spreads, there is absolutely nothing to suggest Aurora is being delayed to 2025 - I believe it was Killingworth's way of musing that the railway has a nasty habit of running late, rather than that being a serious suggestion based on insider knowledge.
Correct. And thought I'd effectively said that in previous posts. Some will be in service alongside Meridians earlier than others. At this stage it's too early to tell precisely when the first and last will be in service and all Meridians gone. Construction is still in early stages with delivery, testing, training and introduction to come. As there are other examples of very similar trains already operating there should be fewer issues to resolve. Nevertheless intentions to recover seats in Meridians seems a prudent idea.
 

STINT47

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EMR are continuing to run the strike timetable on Sundays despite the action being suspended by the RMT. They have said that they will not return to the normal timetable till the RMT calls of the strikes so despite the staff being present on a Sunday us long suffering passengers will have to endure reduced services and replacement buses for week/months to come.

I;m sorry I know not everything that has gone wrong at EMR is due to Abellio but equaly they don't seem to be very passenger focused, motivated to improve or competent to manage the franchise. That they are also making a profit from failuer just adds salt into the wounds.
 

Nicholas Lewis

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EMR are continuing to run the strike timetable on Sundays despite the action being suspended by the RMT. They have said that they will not return to the normal timetable till the RMT calls of the strikes so despite the staff being present on a Sunday us long suffering passengers will have to endure reduced services and replacement buses for week/months to come.

I;m sorry I know not everything that has gone wrong at EMR is due to Abellio but equaly they don't seem to be very passenger focused, motivated to improve or competent to manage the franchise. That they are also making a profit from failuer just adds salt into the wounds.
Looks like you will to put up with them for at least another four years

Prior information notice (PIN) for direct award of East Midlands Railway

even the ERMA is being extended till 16/10/22.
 

DDB

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EMR are continuing to run the strike timetable on Sundays despite the action being suspended by the RMT. They have said that they will not return to the normal timetable till the RMT calls of the strikes so despite the staff being present on a Sunday us long suffering passengers will have to endure reduced services and replacement buses for week/months to come.

I;m sorry I know not everything that has gone wrong at EMR is due to Abellio but equaly they don't seem to be very passenger focused, motivated to improve or competent to manage the franchise. That they are also making a profit from failuer just adds salt into the wounds.
EMR are very very keen on telling people about changes due to the strike but are very quiet about changes caused by pEMR. To the extent stations without a Sunday service (therefore not effected by the strike) have posters about the strike but nothing about the "temporary" (six months and counting) timetable. The same is true on the EMR website.
 

ChrisC

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First of all thank you to Killingworth and LowLevel for the detailed explanations of some of the problems at EMR. Unfortunately I think that what both of you say is correct and passengers in the East Midlands are not going to find the next few years very easy. I fully understand many of the problems but I do think that there are some issues which need addressing quickly.

The new timetables from December are now on the EMR website and on most routes many of the trains that have been missing over the last 6 months are returning. Whether they will actually run is another matter! This is not the case on the Robin Hood Line, where apart from a couple of additional trains at peak times between Nottingham and Mansfield Woodhouse, the service remains only hourly. Will the half hourly service be restored in May, as I have my doubts? Although very inconvenient, especially for onward connections at Nottingham, where current hourly service connects with very little meaning waits of up to an hour, I could just about live with the hourly service if it was reliable.

This last week the service has almost been unusable, and has been one of the worst weeks for time keeping that I can ever remember since the line re-opened. Most trains have been up to 10 minutes late and a number of trains each day have been up to 30 minutes late and a few cancellations. Slippery rails, congestion, fault on the train, late running of the train in front etc have all been given as reasons for this. With trains running up to 30 minutes late, and only hourly, people must be deserting the trains and using the bus as I know I am. In January I have to do jury service in Nottingham, and I will be going by bus, as if I had relied on the train this week, I don’t think the train that should arrive in Nottingham at 0843 has arrived before 0900 any morning during the past week. People can no longer rely on it to get to work on time.

The service has been cut to hourly, supposedly to give us a timetable, although reduced in frequency, that is reliable. Yet despite this, and stops being missed, it is currently the most unreliable service on the line since it re-opened nearly 30 years ago. Sorry for my long rant but I have just had enough of EMR on the Robin Hood Line these last few months. Whatever people may say, it was usually quite reliable under Stagecoach and even Central Trains and that included running 2tph through the single line sections.
 
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Nicholas Lewis

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First of all thank you to Killingworth and LowLevel for the detailed explanations of some of the problems at EMR. Unfortunately I think that what both of you say is correct and passengers in the East Midlands are not going to find the next few years very easy. I fully understand many of the problems but I do think that there are some issues which need addressing quickly.

The new timetables from December are now on the EMR website and on most routes many of the trains that have been missing over the last 6 months are returning. Whether they will actually run is another matter! This is not the case on the Robin Hood Line, where apart from a couple of additional trains at peak times between Nottingham and Mansfield Woodhouse, the service remains only hourly. Will the hourly service be restored in May, as I have my doubts? Although very inconvenient, especially for onward connections at Nottingham, where current hourly service connects with very little meaning waits of up to an hour, I could just about live with the hourly service if it was reliable.

This last week the service has almost been unusable, and has been one of the worst weeks for time keeping that I can ever remember since the line re-opened. Most trains have been up to 10 minutes late and a number of trains each day have been up to 30 minutes late and a few cancellations. Slippery rails, congestion, fault on the train, late running of the train in front etc have all been given as reasons for this. With trains running up to 30 minutes late, and only hourly, people must be deserting the trains and using the bus as I know I am. In January I have to do jury service in Nottingham, and I will be going by bus, as if I had relied on the train this week, I don’t think the train that should arrive in Nottingham at 0843 has arrived before 0900 any morning during the past week. People can no longer rely on it to get to work on time.

The service has been cut to hourly, supposedly to give us a timetable, although reduced in frequency, that is reliable. Yet despite this, and stops being missed, it is currently the most unreliable service on the line since it re-opened nearly 30 years ago. Sorry for my long rant but I have just had enough of EMR on the Robin Hood Line these last few months. Whatever people may say, it was usually quite reliable under Stagecoach and even Central Trains and that included running 2tph through the single line sections.
I don't travel on EMR but i can empathise with you entirely having been a commuter in May 2018 fiasco on Thameslink about how frustrating it is. In my situation we had the benefit of huge political pressure being bought to bare and GTR were forced to chuck everything at it to get things restored to a reasonable level within a matter of weeks then get back to largely where they should have been within six months. Following this thread it appears that there is no political pressure locally and thus EMR are able to keep a low profile and are not being compelled to present a recovery plan. I suspect the dead hand of the DofT maybe in here as EMR looks like an expensive TOC to run looking at the payments made to them over the last 12 mths and thus EMR mgt have to keep stum to avoid an OLR takeover.

So what you highlight very well though is what happens to passenger demand when a service becomes unreliable and there are many other routes in a similar situation and until addressed there is no hope of enticing modal shift let alone restoring income levels to pre covid and so we potentially get into a vicious decline. It seems only TfW are pushing on with sensible levels of service provision to promote modal shift.

Edit: Having looked in questions to MPs found this one recently tabled by Mansfield MP Ben Bradley about additional rolling stock. Heaton Harris answer

The additional rolling stock for regional and local services cannot be released from its present operator until that operator introduces its fleet of new trains. Officials are in regular contact with East Midlands Railway and the other train operators involved with this in order to ensure that the changes take place as quickly as possible, whilst not putting the provision of existing services at risk.
vague as usual no attempt to address why and when this maybe resolved but the local Tory covers himself.
 
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tom1649

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I'm hoping the Derwent Valley Line CRP will have applied some pressure, but their latest minutes are from May and predate the revised timetable.

 

Sleepy

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EMR now rejected delay repay claim for a cancelled service !! It seems they can't even get basics right......
 

WesternLancer

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From BBC East Mids news site

East Midlands Railway to reinstate some cut services

The reliability of services has improved to allow some to be reinstated, the operator says.
www.bbc.co.uk

The East Midlands's main rail operator is to reinstate some services it had cut five months ago.
In June, East Midlands Railway (EMR) cut 43 regional services after a new timetable - introduced a month before - delivered a "substandard service".
The operator said it had improved the "reliability and performance" of current services to allow 22 regional services to be reinstated.
Most of them will be reintroduced on 13 December and others on 3 January 2022.
These include routes between Crewe and Newark Castle, Nottingham and Worksop and Leicester and Cleethorpes.
The new timetable will also see more services on the Liverpool to Norwich route.
However, from 13 December, four services between Nottingham and Skegness will no longer run to "coincide with a reduced demand".

'Timetable is robust'​

It added the Matlock to Nottingham route will continue to operate to Derby only and not run to Nottingham.
Paul Barnfield, operations director at EMR, said: "We have aimed to prioritise services which have been the most requested by our customers... while also being careful to ensure our timetable is robust, reliable and as cost efficient as possible."
He added it was a "incremental and sensible approach" to reinstate the services in two stages and during a quiet time of the year.
 
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WesternLancer

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I'm still not happy with as the direct Matlock to Nottingham isn't reinstated as my my local station Spondon has stops reduced, I relied on that weekday hourly stopping and 21 a day on Saturdays
Indeed, yes. And the Nottm-Matlock service is valuable for a lot of leisure related purposes too. It's a major cut back in my view and a significant loss.
 

Starmill

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It's a shame because although arguably there's greater potential for the North Staffordshire stations, plus the Potteries and Crewe to have through services to Nottingham, the market for local travel from the Matlock branch stations is much more mature. It's also very frustrating that connections for journeys like Duffield to Nottingham aren't better. The through services from Crewe of course weren't available before the pandemic depressed overall demand so they've yet to have a proper opportunity to ramp up.
 

WesternLancer

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It's a shame because although arguably there's greater potential for the North Staffordshire stations, plus the Potteries and Crewe to have through services to Nottingham, the market for local travel from the Matlock branch stations is much more mature. It's also very frustrating that connections for journeys like Duffield to Nottingham aren't better. The through services from Crewe of course weren't available before the pandemic depressed overall demand so they've yet to have a proper opportunity to ramp up.
very good points in my view.
 
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