Killingworth
Established Member
Thankyou for reporting back.
It remains infuriating that things that are totally in thier power like decent comms are so poor. They recently put out a post on social media with a half apology linking to what was described as a new statement that was the same as the one in June. Why post to say you have a new statement when you don't? Also why can't us ordinary punters actually have updated information. It is just an appalling way to treat your customers.
That message was passed on from many present. Whether any changes come remains to be seen, but in a fast moving situation it is not surprising that confusing messages can get posted. It is a very complex operation involving other parties outside EMR's control.