Sapphire Blue
Member
- Joined
- 17 May 2010
- Messages
- 440
What are the obligations of a TOC towards passengers on the cancellation of a train?
Yesterday (so I am informed) the Grand Central(GC) 15.57 service to Bradford was cancelled. (I am led to believe that this is not an isolated example)
Now, next Sunday we are planning to travel on the same service having reservations for that train and GC only return tickets.
Should the service be cancelled what are our options?
Do we have to wait for the 19.27 GC to Bradford? This is too late for us to get home by public transport upon arrival in Bradford at 22.36
Can we get the 18.20 GC to Sunderland and change at York (and then Leeds)? Again will be too late when we reach Bradford.
Can we get an alternative TOC service, either East Coast (via Leeds) or Virgin (via Manchester) to get home, and will GC pay for this or give us some sort of authorisation?
Thank you in advance.
Yesterday (so I am informed) the Grand Central(GC) 15.57 service to Bradford was cancelled. (I am led to believe that this is not an isolated example)
Now, next Sunday we are planning to travel on the same service having reservations for that train and GC only return tickets.
Should the service be cancelled what are our options?
Do we have to wait for the 19.27 GC to Bradford? This is too late for us to get home by public transport upon arrival in Bradford at 22.36
Can we get the 18.20 GC to Sunderland and change at York (and then Leeds)? Again will be too late when we reach Bradford.
Can we get an alternative TOC service, either East Coast (via Leeds) or Virgin (via Manchester) to get home, and will GC pay for this or give us some sort of authorisation?
Thank you in advance.