PaxVobiscum
Established Member
Would have added to this thread http://www.railforums.co.uk/showthread.php?t=32842 if it hadn't been closed.
The 4th and final post on that thread
made me want to contact Scotrail and see what they had to say in case I unwittingly embarrassed one of their staff. I just had a reply today:
I wonder if they are so effusive with complaints
BTW, what is it with all the closed threads on this forum? On any other forum I use that's reserved for problem threads.
The 4th and final post on that thread
I tried to tip a very polite and helpful first class attendant on EMT a few weeks back and he informed me he couldn't take a tip as they were not aloud!
I usually give a tip on the Caledonian Sleeper.
made me want to contact Scotrail and see what they had to say in case I unwittingly embarrassed one of their staff. I just had a reply today:
Your comments were very encouraging and I am grateful to you for taking the time and trouble to write.
Since taking over the franchise we have spent a great deal of time and effort in our attempts to improve our overall standards on ScotRail. We are therefore delighted to receive such nice letters from our customers when we have provided them with a first class service. I can confirm that sleeper staff can accept tips if the passenger wishes to give them one, it is then up to the individual staff member whether they accept the tip.
I was also delighted to learn of your satisfaction with the level of service provided by members of our telephone staff of ScotRail. We have set ourselves high standards and I am glad these have met with your expectations.
I will ensure that your comments are passed to the relevant manager for the staff members concerned and I am sure you will continue to receive this standard of service when you travel with us in the future.
Thank you for contacting ScotRail. If there is anything else we can help you with, please do not hesitate to contact us again.
I wonder if they are so effusive with complaints
BTW, what is it with all the closed threads on this forum? On any other forum I use that's reserved for problem threads.