Haywain
Veteran Member
- Joined
- 3 Feb 2013
- Messages
- 15,217
Trainline also offering refunds where travel is with LNER.LNER has already issued advice more generous than what RDG is suggesting. I dare say more TOCs will follow suit.
Trainline also offering refunds where travel is with LNER.LNER has already issued advice more generous than what RDG is suggesting. I dare say more TOCs will follow suit.
That LNER page doesn't make it clear whether advance tickets are now refundable.
The LNER twitter feed has confirmed that they are.That LNER page doesn't make it clear whether advance tickets are now refundable.
Why would the admin fee ‘stay gone’? This is an action taken due to current exceptional circumstances.It doesn't say they are, it just says the £10 admin fee is waived. Let's hope it stays gone.
We don't yet know what Williams recommendations are so it might not reappear...Why would the admin fee ‘stay gone’? This is an action taken due to current exceptional circumstances.
Why would the admin fee ‘stay gone’? This is an action taken due to current exceptional circumstances.
Avanti Info: To help customers wishing to change their travel plans during the current coronavirus outbreak, we have removed the admin fee on Advance ticket changes and are offering full refunds, without an admin fee, on all other ticket types.
Avanti seem fairly clear that while they have removed the admin fee they are not offering refunds on Advance tickets.https://twitter.com/AvantiWestCoast/status/1238739156332929026?s=20
Avanti now offering the same (or similar).
Indeed; some people asked to change the date but the new date is either not known or not yet open for bookings. Avanti had previously instructed them to pay a £10 fee to change it for a date in the future (but still the wrong date) and a further £10 fee after that when the new date was known. Obviously people were unhappy at the prospect of paying £20Avanti seem fairly clear that while they have removed the admin fee they are not offering refunds on Advance tickets.
They are if you have returned from overseas and have symptoms. They want proof too.Avanti seem fairly clear that while they have removed the admin fee they are not offering refunds on Advance tickets.
Proof of symptoms? How will that work, other than a note from a doctor which goes against the self-isolation recommendation.They are if you have returned from overseas and have symptoms. They want proof too.
Why would the admin fee ‘stay gone’? This is an action taken due to current exceptional circumstances.
https://www.raildeliverygroup.com/uk-rail-industry/about-my-journey/coronavirus.htmlThe RDG website has a summary of the industry position.
It appears that LNER are doing their own thing and allowing any ticket booked with them to be refunded.Q: If I decide not to travel due to concerns about coronavirus, will I get a refund?
A: At the current time, there is no advice against travelling. Nevertheless, if your ticket is refundable, you will be able to claim a refund as normal. If you have a non-refundable ticket and choose not to travel, you should contact your travel insurer.
In these exceptional circumstances full refunds should be available on Advance tickets. At the end of the day, passengers will rebook, just at a time that is currently unknown.
It appears that if someone booked a journey for travel with Avanti, but through LNER, a refund can be obtained. I suspect Avanti will be forced to change policy shortly. Is it viable for third party retailers to do likewise, or are there barriers to that?
LNER advances, no matter who they were retailed through, can be refunded without a fee. Unfortunately this is not being made very clear.https://www.raildeliverygroup.com/uk-rail-industry/about-my-journey/coronavirus.html
It appears that LNER are doing their own thing and allowing any ticket booked with them to be refunded.
Do train companies make it easy for third party retailers to do likewise, or is the industry structured in such a way that favours TOCs?
It appears that if someone booked a journey for travel with Avanti, but through LNER, a refund can be obtained. I suspect Avanti will be forced to change policy shortly. Is it viable for third party retailers to do likewise, or are there barriers to that?
They want proof of travel from an infected country.Proof of symptoms? How will that work, other than a note from a doctor which goes against the self-isolation recommendation.
Indeed; some people asked to change the date but the new date is either not known or not yet open for bookings. Avanti had previously instructed them to pay a £10 fee to change it for a date in the future (but still the wrong date) and a further £10 fee after that when the new date was known. Obviously people were unhappy at the prospect of paying £20
But now there is no £10 fee for changes, people will be able to make those multiple changes without penalty, but it's still going to be a faff.
Where have they said only one change is allowed? If they are saying that, they are going to have to change the policy pretty quick!Not true. Avanti have confirmed that the £10 fee waiver only applies for the 1st change. No use if you don't yet know when you are going to re-schedule your trip. Surely e-vouchers are the way forward. I'd be happy if that was done to say 50% of the cost of Advance tickets. I'd feel that I'd got something back and Avanti could keep the rest.
On Avanti's Twitter feed yesterday. There is a long thread responding to their statement about waiving the £10 fee. Someone asked if they could change dates more than once if they didn't have a confirmed date to re-schedule. The reply was "No, the £10 fee would apply to the 2nd change."Can anyone confirm that any Advance booked with LNER can be refunded, regardless of which company you are travelling with?
Where have they said only one change is allowed? If they are saying that, they are going to have to change the policy pretty quick!
Book with confidence
We want our customers to be able to book with confidence. For a temporary period during the Coronavirus outbreak, we have made it as easy as possible for you to rearrange your travel plans after directly booking with us.
We’re removing the standard £10 administration charge to change your ticket to another day or to get a refund if you are no longer travelling.
If you buy or have already bought a ticket and want a refund, we're also making that easier for you too. You can claim a refund online (choose "other" as your reason and put in Covid19 in the text box). If you would prefer, you can Direct Message us on Facebook or Twitter, email [email protected] or call 03457 225 333. Please be aware that these options may take a little longer due to current volumes.
If your plans have changed and you want to alter your booking, you can do this easily and for free by contacting our Customer Services team at [email protected] or by calling 03457 225 333.