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  1. 91109

    LNER Livery

    Correct. It will form 1S12 after the launch event, though all they've done is remove the Virgin logo and replaced it with the LNER one.
  2. 91109

    Virgin Trains East Coast franchise to end 24 June 2018 and is temporarily re-nationalised

    They do. Official launch isn't until tomorrow.
  3. 91109

    Virgin Trains East Coast franchise to end 24 June 2018 and is temporarily re-nationalised

    Not just passengers. Departure boards now also say LNER, and staff are wondering about announcements on board and at stations.
  4. 91109

    Virgin Trains East Coast franchise to end 24 June 2018 and is temporarily re-nationalised

    One good thing about the changeover, I've now got a shorter works email address :D
  5. 91109

    Virgin Trains East Coast franchise to end 24 June 2018 and is temporarily re-nationalised

    The website looks the same because it is. Only thing that has changed is any reference to Virgin. Uniforms are remaining as is for now, and they're doing a launch event on Monday.
  6. 91109

    Virgin Trains East Coast franchise to end 24 June 2018 and is temporarily re-nationalised

    Pretty sure Stagecoach absorbed all of the losses incurred.
  7. 91109

    Virgin Trains East Coast franchise to end 24 June 2018 and is temporarily re-nationalised

    As I stated in an earlier post, the transition team came up with these posters, nothing to do with VTEC.
  8. 91109

    Virgin Trains East Coast franchise to end 24 June 2018 and is temporarily re-nationalised

    The posters were something the transition team came up with and weren't passed by the brand team. From what I gather they won't be staying up long.
  9. 91109

    Virgin Trains East Coast franchise to end 24 June 2018 and is temporarily re-nationalised

    The picture of the 91 with the LNER logo is definitely fake.
  10. 91109

    Virgin Trains East Coast franchise to end 24 June 2018 and is temporarily re-nationalised

    I can confirm that the booking confirmation will no longer say 'Wayhey you're all booked' and will now say 'You're booked and ready to go'.
  11. 91109

    Virgin Trains East Coast franchise to end 24 June 2018 and is temporarily re-nationalised

    If you've been given a VTN number, then your claim is already in the system.
  12. 91109

    Virgin Trains East Coast franchise to end 24 June 2018 and is temporarily re-nationalised

    All retail channels are going offline tonight as follows: Website: 22:15 – 05:00 TVMs: 21:00 – 07:00 DORIS: 22:00 – 06:00 FRT: 22:00 – 06:00
  13. 91109

    Virgin Trains East Coast franchise to end 24 June 2018 and is temporarily re-nationalised

    Got this in an update this morning: Please see below information regarding customer travel flows for GTR routes and the ticket arrangements. KGX to SVG we cannot refuse to carry passengers on this flow as this only has Any Permitted tickets. We should however encourage GTR to carry passengers...
  14. 91109

    New Virgin East Coast Website

    Paypal is also going to become a method of payment for DR claims, but on verified accounts only. Customers should then receive their money back within 24-48 hours I think it is.
  15. 91109

    VTEC Travel Buddy crashing

    We begged them all last week to remove the m ticket option from the website, which has fell on deaf ears. Couldn't run a bath let alone anything else.
  16. 91109

    Which is the busiest train you have ever been on?

    I boarded a XC service to Wakefield from Newcastle on a Friday once. Never again.
  17. 91109

    New Virgin East Coast Website

    Now down to day 5. We should be back within SLA by the end of this week.
  18. 91109

    VTEC Ex EMT set working to Perth today - 04/11/17

    No. I've been told the hired in set that works Sundays comes straight off an ex STP-LDS working.

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