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  1. bb21

    Denied through ticket to Stansted airport

    If this were only one individual then it doesn't really surprise me. The industry is full of dead wood in certain places. But multiple staff in the same team is absolutely atrocious.
  2. bb21

    2O41 28/11/23 SWR on the Kingston loop

    In this specific case had TIS been operated then it would have been everybody off, if necessary via local door. You would not risk someone falling out the doors which may open mid-journey without the crew knowing when you're already at a major station like Wimbledon. In such considerations...
  3. bb21

    Misinformation from platform officer

    This is a perfect example of how a false destination ends up misleading an occasional user of the railway with horrific consequences. Some parts of the industry are terribly disjointed and information provision, so crucial to anyone less than proficient with the operational and revenue side of...
  4. bb21

    2O41 28/11/23 SWR on the Kingston loop

    I won't profess to know exactly what went on however if they did not have an inkline what was causing the traction issue, the safest resolution once it regained traction following a reboot is to run it to the destination. The risk with reopening the doors (assuming train had not yet moved from...
  5. bb21

    Stations which receive a better service on strike days

    Correct answer. 2tph via Twickenham was already implemented on RMT strike days prior to Feltham box closing this past weekend. Twickenham was always the "higher priority" route to operate where possible compared to Hounslow, but the latter should not really be abandoned especially if Brentford...
  6. bb21

    Not-very-happy situation at Smallbrook Junction

    Did you say this was all on 22nd? The 1320 appears cancelled due to an error by infrastructure maintenance staff. However it is curious that the 1330 only arrived at 1338, then waited at St John's Road to form the next departure (as the 1406 indeed only goes as far as Esplanade). I think I know...
  7. bb21

    SWR Metro fleet permanent withdrawals

    18+19 followed next by 20+21 then 15+16 as currently planned.
  8. bb21

    Does Southern ever use their class 377/6 and 7s on non metro routes?

    I do recall one particular forum staff jolly not long before the pandemic being conveyed on a pair of 377/6s on a Brighton - Victoria run via Littlehampton due to weekend possessions on the BML.
  9. bb21

    Post pass out mistakes

    That is probably one of the least appreciated aspects for many new drivers, many of whom tie themselves into a bit of a knot when a mistake happens. Better to accept that you will make mistakes from the start as no one is perfect, then you won't start panicking if it does happen. Most...
  10. bb21

    Class 701 'Aventra' trains for South Western Railway

    701 GOPs are not equipped with door open buttons, so door release has to be done by driver. Dispatch only by guard. The timetable pre-2020 was simply unworkable without the additional technology as the network did not have sufficient capacity to accommodate the number of services at the time...
  11. bb21

    London Buses Discussion

    Tramlink is ridiculously unreliable at the moment, and of the 8 running cards on the Addington route, there are regularly only 6 trams in service, and there is no hint as to when the tram availability issue will ease. They should just introduce a six-tram emergency timetable on this route...
  12. bb21

    Warning - TfL Oyster App, card balance did not update.

    I posted about the usage statement issue last week, but no one seems to know what's causing it. TfL also say they know of no fix at the moment. Oyster app I find OK, but the speed of update is definitely slower in more recent times, often not until end of day, compared to even a year ago, when...
  13. bb21

    London Travelcards at risk

    They are zonal add-on fares, which is a lot less than a Tube paper single. U-zone fares are also Railcard-discountable.
  14. bb21

    Oyster usage statement mailing issues

    Does anyone know what the "issue" is with monthly Oyster usage statements. They are frequently missing. Quoting a Customer Services reply from a few months ago, "there has been an issue identified, which there isn't a fix for at this time, but they are working on it" The suggested workaround is...
  15. bb21

    Can platform staff hold a train (within reason)?

    Lost customer hours becomes far less meaningful a metric outside metro operations. On a metro operation the emphasis would be on headway, which is completely different when services are 30 minutes or more apart.
  16. bb21

    Can platform staff hold a train (within reason)?

    Unfortunately even for causes deemed to be outside the control of the industry, anything falling under the "TOC responsible" umbrella (eg. vandalism, police attendance on train, etc) rather than the "NR responsible" umbrella (eg. trespass, level crossing misuse, etc) will still see the operator...
  17. bb21

    "15 days in 2 months" Interrail and "outbound" and "inbound" days

    Broadly I agree with your interpretation on a technicality. There is nothing I can see explicit barring what the OP wanted to do. That said, I am also in agreement with Haywain that it is not a sensible (even bordering on the perverse) interpretation of the rules. I would almost go so far as to...
  18. bb21

    Can platform staff hold a train (within reason)?

    But if you delayed the on time departure of that train, it could cause many more than 70 customers being delayed, some far longer than 60 minutes. I am not saying that is definitely what will happen, but the risk of that happening is high, so you simply won't risk it and contain the delay...
  19. bb21

    Can platform staff hold a train (within reason)?

    That is assuming for starters, before any attempt at even alerting Control: (1) The guard has time to pay attention and remember what connections every single customer wants; (2) The guard is aware of the time of the connecting train, and that it is a tight connection; (3) The guard has time to...
  20. bb21

    Avanti Westcoast not issuing Delay Repay Compensation Forms

    Before the thread descends into complete farce, it is locked. Hopefully the OP has his answer to the way forward. Utilising the freepost address is going to be your best bet. The railway is now state-owned, and cost-cutting is at the forefront of almost all considerations (anyone who doesn't...

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