The other day I saw a poster in Partick station which listed which Scotrail trains would have a complete alcohol ban imposed on them for today's six nations event. Today I travelled on a service which im sure the poster described as one of the services where an alcohol ban was imposed but I observed alcohol being consumed and sold on this train.
I wanted to make absolutely sure that this train was indeed a train with an alcohol ban before making a complaint. I tried to find out online with no success - the Scotrail website just states that alcohol bans will be enforced. This made me wonder how passengers would be made aware of these bans if they aren't well published.
I have 3 questions:
1. How can I or other passengers find out which trains have an alcohol ban? Should this be published online or communicated by on train announcements?
2. Who is the best person to complain to in this case? Would it be Scotrail or the BTP?
3. What is the procedure that should be applied when passengers and/or staff are unaware of an alcohol ban and innocently breach / fail to enforce an alcohol ban?
I wanted to make absolutely sure that this train was indeed a train with an alcohol ban before making a complaint. I tried to find out online with no success - the Scotrail website just states that alcohol bans will be enforced. This made me wonder how passengers would be made aware of these bans if they aren't well published.
I have 3 questions:
1. How can I or other passengers find out which trains have an alcohol ban? Should this be published online or communicated by on train announcements?
2. Who is the best person to complain to in this case? Would it be Scotrail or the BTP?
3. What is the procedure that should be applied when passengers and/or staff are unaware of an alcohol ban and innocently breach / fail to enforce an alcohol ban?