I’ll sum this up:
Management and Senior Management have KPI’s to achieve set by those even higher up within the company when it comes to accidents.
This results in unfair and unnecessary pressure on frontline staff. If KPI’s are achieved then management get a “bonus” so an obvious financial incentive, if they don’t hit targets it puts their job at risk as well as they moved on elsewhere or are forced out. It’s worth pointing out that frontline staff don’t get a penny from this bonus.
I don’t agree with some of the shouting, I’ve witnessed it, and it can be over the top but I understand why.
Now, let’s say someone does fall on the track and injures themselves, an accident form will be completed and a subsequent investigation completed by management. The first thing that will be looked at is CCTV, did the staff member make any interventions before the accident?
What if the passenger decides to make a claim or take the matter to court, despite it being their own fault of course. This poor frontline employee is now the subject of an investigation.
You can now see why, that even though I agree it’s unnecessary at times, that this shouting occurs.