VT 390
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- 7 Dec 2018
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Does anyone know why Avanti west coast has got rid of the seat selector when booking tickets as they are giving reservations but won't let you change the seat?
Where on those sites is the seat selector as I can not see it?At least they haven't gone for the awful booking site Trenitalia have on c2c.
Trainsplit and Trainscanbecheaper have a seat selector so really no need to use Avanti at all to book tickets.
How do you get to the trainsplit seat selector?At least they haven't gone for the awful booking site Trenitalia have on c2c.
Trainsplit and Trainscanbecheaper have a seat selector so really no need to use Avanti at all to book tickets.
There's time yet, neither First or Trenitalia use Trainline so I would expect a Worldline or Pico4UK site sometime soonAt least they haven't gone for the awful booking site Trenitalia have on c2c.
Trainsplit and Trainscanbecheaper have a seat selector so really no need to use Avanti at all to book tickets.
Click "Choose my seat" next to the seat you have initially been allocated.How do you get to the trainsplit seat selector?
At least they haven't gone for the awful booking site Trenitalia have on c2c.
Trainsplit and Trainscanbecheaper have a seat selector so really no need to use Avanti at all to book tickets.
Trainscanbecheaper is a website that is the same as Trainsplit but only offering through fares.Who are Trainscanbecheaper, Raileasy and Trainsplit?
I'm not sure what attributes you associate with Trainline but they are third party retailers.are they like trainline?
No.Do they charge a booking or credit/debit card fee?
Yes, and it goes beyond that: it was founded by forum members and they take a lot of feedback on board from forum members.Have other forum users used any of these sites?
Raileasy and Trainsplit are two separate companies working in partnership.They seem to be one company, as the pictures on their pages all seem to be around York Railway Station.
Certainly I will be using the Trainscanbecheaper website when booking Avanti WC services as there is only a few decent seats I like on those Pendos and the automatic seat selector will probably ignore preferences and put you where it wants
Trainscanbecheaper is a website that is the same as Trainsplit but only offering through fares.
Trainsplit.com is a partnership between Raileasy and Trainsplit, retailing rail fares that may consist of more than one ticket where it is either necessary to do so, or cheaper to do so.
You met creators Nick and Mike, both forum members, in 2013 at a restaurant called Mediterraneo near King's cross.
I'm not sure what attributes you associate with Trainline but they are third party retailers.
No.
Trainsplit.com charges a share of saving fee, based on 10% of any saving, if a cheaper combination of fares is found.
Yes, and it goes beyond that: it was founded by forum members and they take a lot of feedback on board from forum members.
Raileasy and Trainsplit are two separate companies working in partnership.
The GWR one sticks you in one of the IET windowless seats even when the rest of the carriage is empty.Certainly I will be using the Trainscanbecheaper website when booking Avanti WC services as there is only a few decent seats I like on those Pendos and the automatic seat selector will probably ignore preferences and put you where it wants
The GWR one sticks you in one of the IET windowless seats even when the rest of the carriage is empty.
https://twitter.com/AvantiWestCoast/status/1204317366965932034> Hi Anne, glad to hear you had a lovely journey with us yesterday. The seat selection option is currently unavailable but DM us with a photo of your tickets/a screenshot of your booking confirmation email and we can look into availability for you ^EA
markjp-1977 said:I can only echo what others have said yesterday and today, removing the seat selection was a big mistake and needs to be reinstated sooner rather than later. It seems the one big complaint from what I am reading
Lesley Mfon said:Am I reading this right that you can’t choose your own seat?! Why? This isn’t helpful
Tandleman said:Think you will find that to be an unwise decision. People have their favourites. It will cause resentment for no operational or customer gain. Bad move.
SarahBunty said:I can only echo what others have said regarding seat selection. This is a backward step, Avanti, please can you let us know when this will be implemented. Thank you
Tom said:I won’t be booking any further tickets with you directly until you sort out the seat selector. Surely you need to advise your customers to book elsewhere (like Train Split) until this huge issue is resolved?
Yep, more and more people may realise that at peak times Avanti are charging far more for journeys like London to Birmingham, Manchester, etc than the sum of the intermediate fares!I bet Trainsplit is going to make a packet out of this debacle
(And Avanti lose, as of course if you're using Trainsplit you might well split!)
Use the 20% discount and sit in another seat. Simples!Although as I notice on my work's discount website the 20% discount for advance tickets has rolled forward to Avanti puts me in a pickle. Risk a rubbish seat for the 20% discount or the ability to select a decent seat [I prefer the ones where you can use the window sill as an armrest, where the seat opposite has a view of plastic]
Dear Brian
Thank you for your email. I can appreciate your views on the seat picking facility on our website.
Many customers have contacted us about this issue. While I have no positive news for you at the moment, we are doing our utmost to look into it urgently as I know many people have contacted us about this issue.
Thank you again for contacting us.
Best wishes
Mark Wilkins
But perhaps not without checking to see if Trainsplit can find a cheaper fare first; the difference between the price charged by Trainsplit and Avanti can be staggering, especially at peak times for longer distance journeys, such as Manchester to London, and could easily exceed 20%.Use the 20% discount and sit in another seat. Simples!
Use the 20% discount and sit in another seat. Simples!
Works if you are boarding at the start point where you can choose a decent seat in coach C (or U), but if boarding a Manchester - Euston service at Crewe or Stoke and all the decent unreserved seats are taken.