Falcon1200
Established Member
Avanti have responded to my complaint (about the 1130 Euston-Glasgow being retimed to 1110), quoting the reasons for short notice timetable changes as pandemic-affected Government guidance and reduced passenger numbers, and Network Rail engineering work (the last of course having no effect whatsoever on midweek middle of the day services). What they have not addressed is why they told me less than 24 hours before travel that the train was at 1130, so I have asked that question again.
Avanti WC have responded to my follow-up complaint, but only to confirm that tickets for missed (being re-timed earlier) services would be accepted on other trains. They have not answered the two key questions I asked, namely whether Delay Repay would be agreed for a passenger who missed their retimed earlier service and therefore reached their destination (at least) one hour late, and why they advised me by email the wrong train time less than 24 hours before travel. I have no confidence in ever receiving a satisfactory response so I have given up. All I can say, and please note this is not directed in any way at the Avanti staff providing the service at the coal face, is that WC is an entirely accurate description of their service which, quite frankly, compared to the likes of LNER is well and truly down the toilet.