Blackpool North: The most unfriendly station in the country?

Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

LancasterRed

Member
Joined
21 May 2018
Messages
179
The story about the defibrillator is disgusting but unsurprising.

The best approach is definitely to bombard Nothern with complaints, and use the local press. Lancs Live I find to be largely excellent especially given the likely fall of the Lancashire Post within the next few months.
 

1D54

Member
Joined
1 Jun 2019
Messages
34
Surely the staff are aware of the comments made on this forum and more importantly people who are in a position to do something about the situation.
 

38Cto15E

Member
Joined
1 Nov 2009
Messages
779
Location
15E
Very little about Blackpool North on Geoff's All Train Stations, possibly for legal reasons with Youtube and Northern.
 

Jamesrob637

Established Member
Joined
12 Aug 2016
Messages
2,226
I honestly wouldn't mess with Geoff. I wouldn't be surprised if he had links to Putin and Kim-Jong Un :D

He's a great guy and I subscribe religiously to his videos but I can see him getting very nasty when things don't go his way. Same with Janek Rubes of Honest Guide in Prague. Anyway that latter is getting a little off-topic.
 

trainophile

Established Member
Joined
28 Oct 2010
Messages
4,435
Location
In the new normal, now travelling a bit
I have just accidentally booked e-tickets for a trip to BPN at the end of this month (the accident was booking e-tickets instead of paper ones). Not too clear on using these, presumably the QR thing in my iPhone Apple Wallet is the relevant bit, so do I just scan this at the ticket barriers? Should I expect any hassle, given the comments on this thread?
 

Elecman

Established Member
Joined
31 Dec 2013
Messages
2,076
Location
Lancashire
I have just accidentally booked e-tickets for a trip to BPN at the end of this month (the accident was booking e-tickets instead of paper ones). Not too clear on using these, presumably the QR thing in my iPhone Apple Wallet is the relevant bit, so do I just scan this at the ticket barriers? Should I expect any hassle, given the comments on this thread?
Only if your e-ticket doesn't operate the barriers !! You’ll still be penned in the concourse until almost the last 2-3 minutes before departure
 

Class195

Member
Joined
28 Nov 2019
Messages
295
Location
Bradford
I've just got back from a fun experience at Blackpool North today.

The train going to BPN from Manchester was absolutely crammed full, especially after leaving Preston with passengers taking advantage of the lovely weather and heading to the coast for the day.

On arrival at BPN, we were greeted or unpleasantly frowned upon by two of the station staff.

One of them actually said within earshot of myself another passengers ”####ing hell look at the state of this lot.” Which caused a bit if commotion and complaint from a lady with a pushchair.

I've emailed Northern this evening with a description of the member of staff about that unnecessary comment.

When walking slowly through the doors and onto the concourse I discovered only one of the barriers was being used to exit the station.

It was only as we waddled closer towards it that the member of staff who was sat on a seat next to it guarding it had in fact placed some black masking tape over the sensor to keep it open for people to just walk out.

So despite seeing three members of station staff, zero ticket checks on the train or at the barriers.

On my return journey home I was again not required to show any ticket and just walked through the open barriers on to the concourse.

One member of staff shouted at a couple who were deemed to not be social distancing at the new phone charger point.

I'm not sure if this was here on my last visit but it's just to the right of the barriers and you can plug your phone into one of the numerous phone chargers supplied by Northern.

That member of staffs comments was interesting because the doors to the platform only opened seven minutes before departure and by that time everyone was in a lengthy queue with guess what - zero social distancing. So why not open the doors earlier to avoid a huge queue so that everyone has room and fresh air out on the platforms?

It's unbelievable the level of rudeness one has to experience when visiting this station.

Sadly, on today's experience, nothing has changed.

Why even have the staff on site if they are not needed? They would be better keeping the glass doors open from first train to last and keep the barriers open without the need for the member of staff to put masking tape over the sensor letting everyone in and out without tickets being checked.
 
Last edited:

bramling

Established Member
Joined
5 Mar 2012
Messages
9,297
Location
Hertfordshire / Teesdale
I've just got back from a fun experience at Blackpool North today.

The train going to BPN from Manchester was absolutely crammed full, especially after leaving Preston with passengers taking advantage of the lovely weather and heading to the coast for the day.

On arrival at BPN, we were greeted or unpleasantly frowned upon by two of the station staff.

One of them actually said within earshot of myself another passengers ”####ing hell look at the state of this lot.” Which caused a bit if commotion and complaint from a lady with a pushchair.

I've emailed Northern this evening with a description of the member of staff about that unnecessary comment.

When walking slowly through the doors and onto the concourse I discovered only one of the barriers was being used to exit the station.

It was only as we waddled closer towards it that the member of staff who was sat on a seat next to it guarding it had in fact placed some black masking tape over the sensor to keep it open for people to just walk out.

So despite seeing three members of station staff, zero ticket checks on the train or at the barriers.

On my return journey home I was again not required to show any ticket and just walked through the open barriers on to the concourse.

One member of staff shouted at a couple who were deemed to not be social distancing at the new phone charger point.

I'm not sure if this was here on my last visit but it's just to the right of the barriers and you can plug your phone into one of the numerous phone chargers supplied by Northern.

That member of staffs comments was interesting because the doors to the platform only opened seven minutes before departure and by that time everyone was in a lengthy queue with guess what - zero social distancing. So why not open the doors earlier to avoid a huge queue so that everyone has room and fresh air out on the platforms?

It's unbelievable the level of rudeness one has to experience when visiting this station.

Sadly, on today's experience, nothing has changed.

Why even have the staff on site if they are not needed? They would be better keeping the glass doors open from first train to last and keep the barriers open without the need for the member of staff to put masking tape over the sensor letting everyone in and out without tickets being checked.
Keeping passengers in the cramped and congested holding area does seem rather incompatible with social distancing. I wonder whether if this is brought to Northern's corporate attention whether this may be the nudge they need to change their method of working?!
 

LOL The Irony

Established Member
Joined
29 Jul 2017
Messages
3,216
Location
Tottori Prefecture
I've just got back from a fun experience at Blackpool North today.

The train going to BPN from Manchester was absolutely crammed full, especially after leaving Preston with passengers taking advantage of the lovely weather and heading to the coast for the day.

On arrival at BPN, we were greeted or unpleasantly frowned upon by two of the station staff.

One of them actually said within earshot of myself another passengers ”####ing hell look at the state of this lot.” Which caused a bit if commotion and complaint from a lady with a pushchair.

I've emailed Northern this evening with a description of the member of staff about that unnecessary comment.
I would also email them about/include in your email if not already sent
When walking slowly through the doors and onto the concourse I discovered only one of the barriers was being used to exit the station.

It was only as we waddled closer towards it that the member of staff who was sat on a seat next to it guarding it had in fact placed some black masking tape over the sensor to keep it open for people to just walk out.

So despite seeing three members of station staff, zero ticket checks on the train or at the barriers.

On my return journey home I was again not required to show any ticket and just walked through the open barriers on to the concourse.

One member of staff shouted at a couple who were deemed to not be social distancing at the new phone charger point.

I'm not sure if this was here on my last visit but it's just to the right of the barriers and you can plug your phone into one of the numerous phone chargers supplied by Northern.

That member of staffs comments was interesting because the doors to the platform only opened seven minutes before departure and by that time everyone was in a lengthy queue with guess what - zero social distancing. So why not open the doors earlier to avoid a huge queue so that everyone has room and fresh air out on the platforms?
On another note
Contacting the local and railway media to highlight this would be a good idea too.
I hope the OP took pictures of the lack off social distancing caused by not opening the doors for that to happen.
 

johntea

Established Member
Joined
29 Dec 2010
Messages
1,698
I've always found the 'front line' staff at Blackpool hard work, but the staff in the ticket office absolutely fantastic

Haven't been to Blackpool since 2016, I got fed up with the booze cruise trains, the booze mile full of stag and hen dos and there is just something about the atmosphere in general that puts me off the place, Scarborough and Brid just feel a lot more 'peaceful' to me, although I did have a trip out to Morecambe yesterday which was a nice day out even if it does give out that feel of the 'forgotten' Blackpool! (the Northern guard on the Lancaster to Morecambe service also had more customer service skills in the 10 minute journey than some others have shown on a 2 hour journey!)
 

Bletchleyite

Veteran Member
Joined
20 Oct 2014
Messages
57,156
Location
"Marston Vale mafia"
Keeping passengers in the cramped and congested holding area does seem rather incompatible with social distancing. I wonder whether if this is brought to Northern's corporate attention whether this may be the nudge they need to change their method of working?!
Queueing is a valid option, but you'd think they'd set up proper distanced queueing, e.g. outside on the car park.
 

nlogax

Established Member
Joined
29 May 2011
Messages
2,072
Location
London & Scotland
Someone recently put in a Freedom of Information request for a full list of complaints received about Blackpool North, and Northern responded with a sizeable amount of data stretching back two years. If you look beyond punctuality / reliability, "Staff Conduct & Availability" seems to be the common theme. Northern are evidently aware and any complaints you make will just be added to this pile.

https://www.whatdotheyknow.com/request/complaints_that_you_have_receive_2#incoming-1600047

"Complaints that you have received regarding Blackpool North railway station.
Paul Watson made this Freedom of Information request to Northern Trains Limited
 

Top