Polarbear
Established Member
Hello
Couldn't see an existing thread about British Telecom and what they laughingly call "customer service".
I've had a look on-line and there seem to be plenty of stories about BT and woeful customer service, but I'm wondering if anyone else on the forum has had problems with BT at all?
To summarise my issue - I moved house in mid-January to a new build property. I asked BT to transfer my land line & broadband, but writing this in the latter part of March, I still have neither broadband or a land line at my new property. Getting anyone at BT to give me a straightforward answer to my enquiries is next to impossible, and even though I have been assured that my complaint(s) are being treated seriously, and I have supposedly been allocated a named caseworker to follow up my complaints, I am fast losing trust with the company.
If anyone else has had similar (or possibly worse) situations, or can provide any pointers in how to push BT into actually doing something pro-actively, it would be much appreciated!
Cheers
Couldn't see an existing thread about British Telecom and what they laughingly call "customer service".
I've had a look on-line and there seem to be plenty of stories about BT and woeful customer service, but I'm wondering if anyone else on the forum has had problems with BT at all?
To summarise my issue - I moved house in mid-January to a new build property. I asked BT to transfer my land line & broadband, but writing this in the latter part of March, I still have neither broadband or a land line at my new property. Getting anyone at BT to give me a straightforward answer to my enquiries is next to impossible, and even though I have been assured that my complaint(s) are being treated seriously, and I have supposedly been allocated a named caseworker to follow up my complaints, I am fast losing trust with the company.
If anyone else has had similar (or possibly worse) situations, or can provide any pointers in how to push BT into actually doing something pro-actively, it would be much appreciated!
Cheers