Dear Guest,
Due to the evolving health situation regarding COVID-19, we have made some amendments to our current timetable and product offerings. At the present time we have altered services up to and including 26 June, services post this date remain subject to change. For services from 26 June up to and including 31 August, we have taken the decision to close our seated coaches. This is due to the specific elements of the operational features of our train, which set us apart from other UK operators. We apologise for the inconvenience this may cause to guests who still have essential travel requirements.
Guests who have booked directly with us through our website
www.sleeper.scot or through our telesales team, shall be refunded automatically to the card used to make the booking. Our dedicated team are working through these refunds in date order of travel. Please check your bank or credit card statement within the next 14 working days of receiving this email.
Should the refund not be processed for any reason, please email us by visiting our Contact Us page at
www.sleeper.scot/contact-us/ and select Change or Refund a Ticket.
We recognise that guests who have booked the seated coach may still have essential travel requirements and therefore for a limited time period you can book a Classic Room using the unique discount code [****] to receive 50% of the Classic Room price for your original date of travel, subject to availability. The Classic Room can be booked for solo or double occupancy. This code is only valid between 29th May to 13th June on journeys between 28 June 20 to 31 August 2020. Bookings made after this will not be discounted.
Should you still require to travel you can book a room by visiting our website at
www.sleeper.scot. When making the reservation using the discount code, please use the email address that was used to make the original reservation, in order to validate the discount code.