I haven't been able to find a topic on here that covers this announcement by the Rail Minister:-
http://www.standard.co.uk/news/tran...ains-after-compensation-shakeup-a3338486.html
The press articles on this are pretty vague, so it's not clear how this is going to be applied.
Rail passengers to be able to claim payouts for all late trains after compensation shake-up
Commuters will be able to claim compensation if their trains are just a few minutes late under new rules announced by the government.
The strengthened rules, to be in place from next month, will mean that compensation deals between operators will be made uniform.
Consumer groups said the announcement from the Department for Transport means passengers could now claim for any delay which was caused by train operators. Currently, rules on compensation mean payouts are only available when trains are at least 30 minutes late.
The new rules also mean that passengers will be paid in cash rather than vouchers, and can also claim for losses caused by missed connections on their journeys.
Rail Minister Paul Maynard said: "The Government is committed to strengthening the standard compensation schemes that operators offer, including completing the roll-out of Delay Repay with our industry partners."
Continues ...
http://www.standard.co.uk/news/tran...ains-after-compensation-shakeup-a3338486.html
The press articles on this are pretty vague, so it's not clear how this is going to be applied.