- 4 Feb 2010
I think these are all quite valid points. With the average journey cost being quite low, I can imagine that a lot of people don't bother. How many people would really bother spending time filling out a form, etc, to claim for a few quid? My threshold is normally £3, but of course some people will claim for every penny they are entitled to, whereas I also know some who will not bother with even £5.Interesting that there's no mention of "didn't think it was worth the effort". For small delays (which probably account for the vast majority of entitlements to claim?) on relatively low-cost journeys, you're not actually going to receive much money for your time. Lop-off the cost of an envelope/stamp, the aggro of diverting via a pillar box, the need to wait several weeks for anything to happen and the enthusiasm wanes further!
Why not push the government to do something? It is no surprise that the industry will drag their heels over making passengers more aware of their compensation entitlements. If awareness really is unacceptably low then surely it would take much less effort to get the government to do something than to get the industry to do something.What a quick reply from PF, with a take-up rate of 12%, I think there is a lot more that TOCs ought do to publicise this!