I think these are all quite valid points. With the average journey cost being quite low, I can imagine that a lot of people don't bother. How many people would really bother spending time filling out a form, etc, to claim for a few quid? My threshold is normally £3, but of course some people will claim for every penny they are entitled to, whereas I also know some who will not bother with even £5. Why not push the government to do something? It is no surprise that the industry will drag their heels over making passengers more aware of their compensation entitlements. If awareness really is unacceptably low then surely it would take much less effort to get the government to do something than to get the industry to do something.