py_megapixel
Established Member
These kinds of things are quite common problems. They're also stupid, and clearly just yet another example of the many ways TOCs seek to deter passengers from claiming. There is no technical reason why they could not permit the upload of multiple files.The Avanti portal only allows you to upload one ticket image. If you uploaded a picture of your train ticket, then uploaded a picture of the upgrade, the picture of the upgrade has deleted the picture of the ticket, in which case the staff can only see the picture of your upgrade, which isn't a valid ticket by itself. Ticket images need to be combined into one image and uploaded as one file.
Personally, I would suggest anyone who experiences such things not to pander to them and just to claim using the paper form instead. All TOCs have them, though Avanti, Northern, LNER and CrossCountry seemingly make you pick one up from a station rather than providing a PDF on the website (which, again, there is no technical reason for them not to do, and it's a blatant attempt to deter people from it)