My sister and I were recently delayed travelling back from Lancaster to Chesterfield
I had bought returns Chesterfield-Manchester Piccadilly and Manchester Piccadilly-Lancaster from EMT
We were due to catch a TPE train from Lancaster to Manchester, but it was cancelled. We ended up catching a Virgin train to Preston and changing onto a Norther service to Manchester there. I'm not sure how much later than planned we were into Manchester, I think about 50 mins, but I can probably check. This meant that we caught the EMT service an hour later than planned.
I still have both return portions of the Lancaster-Manchester tickets and one of the Manchester-Chesterfield tickets (I suspect my sister had the other)
When I look at the EMT delay repay form it says
If not I assume I need to claim from TPE? Again,should I be claiming for the hour delay to whole journey?
What do I do about the missing ticket? Can I only claim for the whole journey for once and the delay into Manchester for the other ticket?
I had bought returns Chesterfield-Manchester Piccadilly and Manchester Piccadilly-Lancaster from EMT
We were due to catch a TPE train from Lancaster to Manchester, but it was cancelled. We ended up catching a Virgin train to Preston and changing onto a Norther service to Manchester there. I'm not sure how much later than planned we were into Manchester, I think about 50 mins, but I can probably check. This meant that we caught the EMT service an hour later than planned.
I still have both return portions of the Lancaster-Manchester tickets and one of the Manchester-Chesterfield tickets (I suspect my sister had the other)
When I look at the EMT delay repay form it says
Should I be claiming from EMT? If so, should I be claiming for the hour delay to whole journey?ONLY SHOW YOUR JOURNEY WITH EAST MIDLANDS TRAINS
If not I assume I need to claim from TPE? Again,should I be claiming for the hour delay to whole journey?
What do I do about the missing ticket? Can I only claim for the whole journey for once and the delay into Manchester for the other ticket?