jon81uk
Member
That is an entirely separate issue to the website that the tickets are purchased from.Reasonably priced tickets.
That is an entirely separate issue to the website that the tickets are purchased from.Reasonably priced tickets.
So you do concede that actually RDG (i.e. the TOCs) release data for trains which are shown as running in the data feed but the TOCs subsequently delete, and that this can happen regardless of booking site?No, I'm alluding to an experience I had with Trainline a few years back. I once was sold a ticket on a 08:35 York-Plymouth service (I was going as far as Exeter), turns out that the Plymouth service leaves at 08:44 and the Reading service leaves at 08:35. Quite a few people had this issue (most notably people going to Bristol) and there was a long queue at the LNER Information desk, ended up having to get the 08:35 to Birmingham and change onto the Plymouth service.
Indeed, and requires a new thread in the appropriate section. I am looking forward to reading how it will work, as no-one has yet come up with a viable solution, but I am open to suggestions!That is an entirely separate issue to the website that the tickets are purchased from.
Yes, yes I do.So you do concede that actually RDG (i.e. the TOCs) release data for trains which are shown as running in the data feed but the TOCs subsequently delete, and that this can happen regardless of booking site?
What changes have I proposed and how would they have that effect? As far as I recall I've just suggested simplifying ticketing (and not the LNER way).But you are proposing changes which would have that effect.
October.When was this, and what was the issue? If you booked through us, and are unable to get any response from customer services, I'd be happy to see if I can give someone a prod.
I trust you received your refund without any fuss.I may judge that based on an interaction I'm about to have...will post details when I see how it's handled
"October" is already too much information shared in a public forum. you've really *got* to get your privacy management right.October.
If the customer consents, I'd be happy to summarise the gist of their complaint here and some of their misconceptions. The case was handled in line with the service's Ts and Cs, in any case.
There is a perfectly valid legitimate interests basis in responding to a review aired publicly online. Confirming the month of the incident has a minimal privacy impact, at best."October" is already too much information shared in a public forum. you've really *got* to get your privacy management right.
I trust you received your refund without any fuss.
My feedback on your ongoing customer service is just... wow. I'm enthusiastic not to deal with you guys and your T&C's ever againThere is a perfectly valid legitimate interests basis in responding to a review aired publicly online. Confirming the month of the incident has a minimal privacy impact, at best.
And what was the problem? You're complaining, but not prepared to say.My feedback on your ongoing customer service is just... wow. I'm enthusiastic not to deal with you guys and your T&C's ever again
I don't object to trainsplit existing, and I was quite keen to use them. All I intended to say was that I was personally quite disappointed, and I thought your claim about excellent customer service was a bit much. I was surprised by how lacking in pleasantness or helpfulness it was, how much they fell back onto stony-faced declarations about T&C's, and how they were completely unable to even accept what I said as feedback and move on. Frankly I think they've rather proved the point here.And what was the problem? You're complaining, but not prepared to say.
I am assuming, unless I hear otherwise, it was actually a problem of the TOC's making.
By all means take the view that you can criticise but the details cannot be posted, but I'm not really sure what point you are trying to make. My point is that it's a good thing that people have choice. It sounds like you are better off booking elsewhere, as you value getting more back in delay repay, cashback etc. Others may take a different view, hence why the choice is a good thing.
Well this government's actions result in a less efficient and more wasteful railway.Making the railways a bit more efficient and a bit less wasteful is a good thing.
Are you aware of how little RDG pay in commission to retailers these days?
If anyone thinks the commission alone can cover the costs, then I challenge them to say how it would work, and to come up with a website which would achieve that...
http://www.orr.gov.uk/sites/default/files/2023-12/online-ticket-fees-transparency-report.pdf
"Of the 19 TPRs that we reviewed, we found that:
seven did not charge any booking or finder’s fees".
Already being discussed in this threadThe ORR recently reviewed how online retailers present fees. It found that 12 of the 19 third party retailers it reviewed charge fees.
Thus, over a third of the third party retailers have websites and/or apps whose costs are covered by commission (plus fees for any other services they offer).
Table B.2 of the ORR report shows that these seven retailers are: MyTrains, Railonline, Red Spotted Hanky, SeatFrog, Trip.com, Uber, Virgin Trains Ticketing
The report says that they didn't charge booking ot finders fees. I suspect it's the fulfillment costs which make it most difficult to turn a profit on the commission alone, so comission plus fulfillment fees might work reasonably well.The ORR recently reviewed how online retailers present fees. It found that 12 of the 19 third party retailers it reviewed charge fees.
Thus, over a third of the third party retailers have websites and/or apps whose costs are covered by commission (plus fees for any other services they offer).
Table B.2 of the ORR report shows that these seven retailers are: MyTrains, Railonline, Red Spotted Hanky, SeatFrog, Trip.com, Uber, Virgin Trains Ticketing
None of this demonstrates what I said is in any way incorrect. Also, by including SeatFrog in that list, I would suggest demonstrates a fundamental misunderstanding regarding what I was saying.The ORR recently reviewed how online retailers present fees. It found that 12 of the 19 third party retailers it reviewed charge fees.
Thus, over a third of the third party retailers have websites and/or apps whose costs are covered by commission (plus fees for any other services they offer).
Table B.2 of the ORR report shows that these seven retailers are: MyTrains, Railonline, Red Spotted Hanky, SeatFrog, Trip.com, Uber, Virgin Trains Ticketing
None of this demonstrates what I said is in any way incorrect. Also, by including SeatFrog in that list, I would suggest demonstrates a fundamental misunderstanding regarding what I was saying.