AndyNLondon
Member
- Joined
- 20 Jan 2014
- Messages
- 189
Surely if there are deficiencies that everyone on-the-ground knows about, there should be a process for management to find out about those. This doesn't need to be very complex - a questionnaire asking things like "are there platforms where the monitors/mirrors are awkwardly positioned?" will probably reveal things that are widely-known but haven't (yet) caused an incident.This set my mind wandering and after trailing back through RAIB reports this paragraph is in the report into a passenger fall at Brentwood in 2011:
While this is NOT related to the incident the OP describes it does demonstrate that management may well not be aware of deficiencies on-the-ground unless incidents are reported which then cause them to investigate.94 The stopping practice of NXEA drivers indicates that most recognised that the eight-car monitor was not fully visible from the eight-car stop board. NXEAs management arrangements did not identify this problem. This was an underlying factor.
Basically, the management should be making sure that they know about the "everyone knows about it but it's not serious enough for anyone to have to report it" problems. It may well be that this does happen (not being in the industry, I wouldn't know), but equally I'd not be surprised if there's a fair amount of blissful ignorance of minor problems.