Having made quite a stir with comments a while back in this thread, last week I was back in Edinburgh, and used the tram again. Twice. For the rather unusual reason that I was staying in the centre, and the person picking me up both days found it convenient to pick me up, and then drive on, at the airport.
Afraid to say I'm still not at all impressed with many aspects of it. Although at 8 a.m. outward from the city it seemed better used. In fact better outward than inward, which is strange. The main traffic flow seemed to be to the new offices at Edinburgh Park, etc, which look a bit remote from regular bus routes. Elsewhere traffic was thin at stops, although the vehicle from Princes Street to Edinburgh Park was at least well filled.
It's actually not difficult to fill all the seats, because for such a large multi-section articulated vehicle there aren't many of them.
Whoever designed the ticket machines needs to start again. A multi-step touch-screen machine, if south-facing in the morning sun (yes, even in Edinburgh) you can't really see it. And at one step the touch just didn't work. As it's where you press a +/- tile which is not really intuitive, I was puzzled by this, but eventually concluded a failure and went to the other (north facing) one, which worked. The second day I tried the original machine first, and it failed at the same point.
The credit card unit is located so low down that I actually had to kneel down on the pavement to use it. Someone said the disability regulations for wheelchair users are responsible. This seems odd, because surely wheelchair users have passes which allow them to travel without paying. Plus the elderly and others who walk with difficulty must find them impossible to use.
Never mind, anyway, because the standard fare is £1.70, and credit cards are not accepted for transactions led than £3. Despite Edinburgh being a banking centre, they seem not to have heard that contactless etc has done away with minimum credit card values.
Slow speed of the trams is still noticeable, as is the 2-3 minute waiting time at Haymarket, just as had I previously encountered. All curves seem to require walking pace only. In fact this seems to also apply to all facing points, descending the shallow gradient in Haymarket Yards, footpath crossings, tunnels, you name it. What a slow and delaying (to everyone else) grind they make from St Andrew Square round into Princes Street. I don't know any other tram system worldwide which needs such slow speed on curves. The greatest nonsense is the last long stretch to the airport, through potato fields, which has been bizarrely laid out as a series of right-angle bends through the fields, all of which need walking pace (and for such long vehicles, right until the last section has got round).
There's a new stop out by The Maybury called Edinburgh Gateway, interchange to the Fife rail line alongside at that point. This seems to have been designed with architectural plans left over from the TGV in France, a ludicrously over-sized (and thus expensive) structure. presumably the architect was paid as a percentage of the construction cost and let rip. I didn't get off but there seemed to be escalators everywhere inside the main building. Only thing missing was, of course, passengers.
But the greatest stupidity was the last, at the airport. Fares are £1.60 anywhere, except to the final stop at the airport, which is £5.50. Probably about 20 people got off there both days. There were SIX (yes, I counted them) ticket inspection staff, gruffly demanding "Tickets" (no "Please") from the passengers. SIX. You can see where the costs of the organisation get frittered. As all trams all carry a "Conductor" anyway, why can't they do a ticket check on the final stage? Or have done so beforehand and remember who had airport tickets, as their colleagues elsewhere in the country seem to do readily. Even if they alighted from the driver's door first and checked tickets as people passed, it would work.
I got dropped off by car at the airport at the end of my trip. I did wonder if there are more escalators at Edinburgh Gateway tram stop than in the whole of Edinburgh Airport.