Dear Sir/Madam,
I requested an Off Peak Return from Sheffield to Derby from the ticket office at Shipley Station on dd/mm at hh:mm. To my surprise, I was quoted £33, which was the Anytime fare. Eventually, the requested ticket was sold, however the clerk wrote "Not valid until 0930" on the ticket.
However, this is incorrect, the ticket is valid from 0900.
Please can you confirm if your clerk was acting in accordance with Northern's instructions and policies, and can you also confirm what would have happened if I had tried to use the ticket between 0900 and 0930, when it should have been valid?
Please can you provide me with assurances that suitable training will be given to your ticket clerks to ensure that the rules of impartial retailing are adhered to, and can you give me a date by which this training will be complete?
Providing you can give me a satisfactory response, that will be the end of the matter. I look forward to your reply.
Yours sincerely,