I agree - they have done vastly better than the absloute shower that cam before them, a company who invested **** all in everything over the whole franchise didn't even bother to properly clean stations and fix things which laid broken for a long time and the state of some of the trains was a disgrace and Abellio are like haven compared to NX who set this region back years.
However it doesn't mean they are immune from being criticized or they can walk on water and do no wrong.
Yes, but you're criticising the new fleet the regional routes are getting. I live on such a route (guess which one) and recently I've had to commute to Ipswich to work, and too many times I have got to the platform to find a 153 or even a bus replacement. I can't wait to get some new units, especially since it means we're slowly getting closer to a more joined up Anglia railway network. This fleet will mean service improvements in my area; with a new hourly Peterboro service, impending electrification and hopefully some later Ipswich-Cambridge services so I can get home from London after play time!
My station (Bury St Edmunds) has gone from being a derelict, p*** soaked station to having a brand new waiting room, a bigger ticket office and rather plush & clean new toilets, and has a fancy new bike rack which I often use in the space of a direct award. And the station I get off at on my commute (Ipswich) has just got a brand new waiting area too. Even the guards (I'm sure I've unknowingly met grumblingalong along the way!) have always been smiley and helpful. Abellio have been very good with the resources they've had and I'm glad they have won it.