I bought a first-class advance ticket from Leicester to Manchester for 28th December. I have been given 7 minutes to change trains in Sheffield.
The first leg of the journey is on East Midlands Trains, the second leg is Trans-Pennine Express.
Yesterday I sent an email to TPE to ask what I should do if the train from Leicester is late arriving in Sheffield and I miss my connection.
This is the advice I was given:
"I have checked my system and found that the connection time between your connecting trains is 7 minutes, which is the standard connection time. I would also like to inform you that if you missed your connection as a result of a delay on the earlier train you have to buy a new ticket as you hold an Advance ticket.
However, if you are delayed as a result of this you can claim for compensation on your original ticket and not on the new ticket."
I would have expected to be allowed on the next train departing for Manchester. Surely this can't be right if I have bought one ticket for the whole journey?
I would appreciate any advice.
Cheers.
The first leg of the journey is on East Midlands Trains, the second leg is Trans-Pennine Express.
Yesterday I sent an email to TPE to ask what I should do if the train from Leicester is late arriving in Sheffield and I miss my connection.
This is the advice I was given:
"I have checked my system and found that the connection time between your connecting trains is 7 minutes, which is the standard connection time. I would also like to inform you that if you missed your connection as a result of a delay on the earlier train you have to buy a new ticket as you hold an Advance ticket.
However, if you are delayed as a result of this you can claim for compensation on your original ticket and not on the new ticket."
I would have expected to be allowed on the next train departing for Manchester. Surely this can't be right if I have bought one ticket for the whole journey?
I would appreciate any advice.
Cheers.