This is my letter so far, I've been very honest about my actions and how I am approaching it. Do people feel it strikes the right tone and has the right information in it?
Dear Sir/Madam,
REF: XXXXXXXXX
I would like to thank you for your letter (dated XXXXX) and am extremely grateful to you for allowing me the opportunity to tell you what happened, factually and honestly.
On the morning of XXXXX I boarded the XX.XX train to XXXX at XXXX with an altered carnet ticket for XXXX to London stations. I had used it the previous day, on XXXX, and altered it to show the date of XXXX.
During that journey my ticket was checked by a revenue protection inspector who identified that it had been altered. He politely and professionally questioned me about my ticket. I did not admit to him that I had altered the ticket, which I realise was not only very wrong but also incredibly stupid, and may have caused Govia Thameslink additional work. I can only say that in the moment my fear and panicking, and being surrounded by other passengers, meant that I did not think through that I should just have admitted what I had done. I was, however, cooperative and polite in answering his questions.
I am mortified that I did this. I have thought long and hard since that day about why I did this, and I can only say that I thought to save myself some time and a bit of money during cash strapped month, and that having spent a large part of the previous months travelling away from my family for work, I was tired and my judgement awry. Ever since my encounter with the inspector I realise what I have done is wrong and incredibly stupid. I don't know what I was thinking. I am a parent to two young children and work for a charity and volunteer in my community – I have, until this moment, been a law-abiding person in every way. Since this incident, I have discussed the moral issues of my actions with my family and read up on fare evasion. I don’t know why at the time I justified to myself to try and evade a fare, but I now fully realise how gravely wrong what I did was.
This by no way is an excuse, and I sincerely promise that I will never do this again. This has been my first offence and I can assure you it will be my last. I have used the railway between XXXX and London for over 10 years without any such incident happening before. I would be completely willing to commit to not using carnet tickets again.
Therefore in regards to the following that has been alleged
* entering a train for the purpose of travelling without a ticket entitling travel and
* Altering a ticket with intent.
I admit both counts and would like to offer my humble, sincerest apologies to you and your team.
I am aware such actions cost Govia Thameslink Railway financially and take up a huge amount of time. I would therefore like to offer a settlement to recognise this and avoid it being escalated further. I would like to offer payment of costs incurred as a result of my inappropriate, thoughtless and frankly stupid actions, along with the cost of the fare avoided, and a voluntary contribution in light of my wrongdoing.
Once again I would like to thank you for allowing me the opportunity to express my version of events in regards to the morning of XXXXX.
I look forward to hearing from you soon.